Site Reliability Engineering

Location : Hyderabad, India

Employment Type : Full-Time; Salaried

Compensation : Base Salary, Bonus, Medical

About Innovapptive :

Innovapptive is an enterprise SaaS company building an AI-powered Connected Worker Platform for industrial organizations. Our platform connects frontline workers, back-office systems, and assets in real-time to drive safety, reliability, and operational productivity. Leading global enterprises including Shell, Hess, Westlake Chemical, Kimberly-Clark, Scott Miracle-Gro, and Newmont Mining, rely on Innovapptive to transform how work gets done across plants and field operations.

Our customers have achieved $50M+ EBITDA savings at a single enterprise, 10x improvement in frontline productivity, and 15 - 20% reductions in maintenance costs. Innovapptive is recognized as a Leader in Frost & Sullivan's "Frost Radar 2025 - Augmented Connected Worker Platforms", with acknowledgments from Gartner and LNSResearch, and is backed by Vista Equity Partners and Tiger Global Management. With headquarters in Houston and an engineering center in Hyderabad, we have 300+ employees across the U.S., India, and ANZ and are on a strong trajectory toward $100M ARR.

The Role :

Innovapptive is a premier enterprise SaaS provider building an AI-powered Connected Worker Platform for industrial giants like Shell and Hess. As an industry leader scaling rapidly toward $100M ARR, our engineering ecosystem connects frontline workers with mission-critical systems like SAP and Maximo in real time. Our lean SaaS Ops team currently manages 45 cloud environments at an intense 11:1 ratio per engineer, making world-class infrastructure reliability our top priority. To support our explosive commercial growth, we are expanding our P&I Engineering division to scale our infrastructure seamlessly to over 100 environments.

We are seeking a high-caliber Site Reliability Engineer (Band A2) in Hyderabad to absorb this operational load by embedding a culture of relentless automation. In this high-impact role, you will own the stability, elasticity, and deployment safety of our AWS-driven, Kubernetes-orchestrated (EKS) multi-tenant infrastructure. You will champion infrastructure-as-code (IaC) using Terraform, guard 5 monthly release trains via canary and rollback pipelines, and proactively introduce Chaos Engineering.

Operating under a mature, metrics-driven framework, you will directly eliminate manual toil, document critical procedures, and participate in a responsive on-call rotation. This position offers a highly transparent career trajectory to Senior SRE, reporting to a leadership team actively evolving into a world-class VP-led SRE pillar.

What You Own :

Your responsibilities bridge the gap between software development and system operations, focusing heavily on automation and resilience.

- Cloud & Environment Infrastructure : Manage and scale environments across AWS services, specifically handling Kubernetes clusters via Amazon EKS, databases (RDS, DynamoDB), and content delivery (CloudFront, S3).

- Deployment Operations : Support 5 major release trains every month. You will handle canary deployments, rollbacks, and run Chaos Engineering exercises to test system resilience.

- CI/CD & Infrastructure as Code (IaC) : Use Terraform and Helm to provision infrastructure automatically, and maintain deployment pipelines using GitLab CI/Jenkins and ArgoCD.

- Monitoring & Reliability : Set up SLIs/SLOs (Service Level Indicators/Objectives), design dashboards, and manage alerting using Prometheus, Grafana, CloudWatch, and ELK.

- Incident Response : Participate in the team's on-call rotation, drive Root Cause Analysis (RCA), and write post-mortems to ensure the same issue doesn't happen twice.

You Must Have :

- 3 - 5 years in SRE, DevOps, or infrastructure.

- AWS : EC2, EKS, RDS, S3, CloudFront, IAM, VPC, Dynamodb, Lambda

- IaC : Terraform, Helm

- Docker and Kubernetes (EKS).

- CI/CD : GitLab CI or Jenkins, ArgoCD

- Strong scripting with Bash and/or Python.

- Linux admin.

- Monitoring: CloudWatch, Grafana, ELK, Prometheus

Nice to Have :

- MongoDB operations.

- RabbitMQ operations.

- Multi-tenant SaaS.

- AWS certifications.

You Will Be Measured On :

Unlike some vague roles, Innovapptive has very specific, quantifiable metrics for this position :

- Speed : Provisioning new environments strictly within the agreed SLA.

- Reliability : Achieving zero deployment failures caused by underlying infrastructure issues.

- Efficiency : Successfully automating at least 1 manual process every month.

- Responsiveness : Acknowledging critical on-call alerts within 15 minutes.

- Knowledge Sharing : Ensuring 100% of critical operational procedures are fully documented in runbooks.

Tech Stack & Tools :

- Cloud : AWS (EKS, RDS, S3, CloudFront, IAM, VPC, Route53)

- Containers : Docker, Kubernetes (EKS), Helm

- CI/CD : GitLab CI, Jenkins

- IaC : Terraform, Ansible

- Monitoring : CloudWatch, Grafana, Sentry

- Databases : MongoDB, Redis

- Messaging : RabbitMQ

What We Offer :

- A positive, open, and highly-innovative environment and team

- Entrepreneurial spirit with unlimited opportunity to grow

- Opportunity to work with leading global brands on exciting and impactful projects

- Competitive Base Pay

- Best of plan on Vacation & Paid Time Off.

- Provision of Medical Insurance for family - self, dependent, spouse, dependent children, parents/parent-in-laws

- Paid Maternity and Paternity leave

- Bi-annual reviews to ensure transparency and promoting high performance culture

- OKR Driven Performance Development Environment

- Learning & Development - access to wide range of e-Learning courses (technical, Product, Process, etc.,)

- A host of Interest Groups/Clubs for Book Reading, Toastmasters, Sports - Cricket, Volleyball, Throw-ball, Badminton, TT, Music