Role : Infrastructure Operations & Cloud Monitoring Engineer

Experience : 8 - 12 Years

Location : Bangalore (Onsite)

Key Responsibilities :

1. Infrastructure Monitoring & Maintenance :

- Continuously monitor server and infrastructure performance, availability, and security.

- Perform regular VM server updates and apply security patches.

- Proactively review server logs and troubleshoot issues before they escalate.

- Maintain documentation of server configurations, update schedules, and recovery procedures.

- Oversee backup and disaster recovery planning and execution.

2. Incident & Outage Response :

- Lead response efforts during outages or performance degradation.

- Coordinate with internal teams and vendors to resolve issues quickly and effectively.

- Create and manage service desk tickets with third-party vendors.

- Track resolution timelines and escalate as needed.

- Prepare RCA (root cause analysis) document for high severity incidents and share with the stakeholders.

- Maintain documentation of recurring issues and suggest possible resolutions.

3. Performance & KPI Tracking :

- Monitor and report on key performance indicators (KPIs) related to server/database efficiency and uptime.

- Recommend improvements based on trend analysis and performance data.

- Prepare regular reports for leadership on system health, incidents, and vendor performance.

- Communicate technical issues and resolutions clearly to non-technical stakeholders.

4. Security & IT Compliance :

- Serve as the primary point of contact between operations, IT, and security teams.

- Ensure infrastructure aligns with corporate security policies and compliance standards.

- Collaborate with DevOps, software engineering, and QA teams to align infrastructure with product needs.

- Manage access controls and permissions for internal team members across infrastructure systems.

- Support annual security audits by preparing documentation, responding to audit requests, and implementing required changes.

- Ensure infrastructure complies with internal policies and external regulations (e.g., SOC 2, ISO 27001).

5. Financial Oversight :

- Manage payments and contracts for service providers.

- Track service costs and ensure budget adherence.

6. Automation & Tooling:

- Identify opportunities to automate monitoring, reporting, and patching workflows.

- Evaluate and implement tools for infrastructure observability (e.g., Datadog, Splunk, Prometheus).

Preferred Skills :

- Strong understanding of the Azure cloud environment.

- Infrastructure Monitoring Tools: Experience with observability platforms like Datadog, Splunk, Prometheus, Grafana, or similar.

- Virtualization & Server Management: Strong knowledge of VMware, Hyper-V, or other virtualization technologies.

- Operating Systems: Proficiency in Windows Server and Linux administration.

- Networking Fundamentals: Understanding of TCP/IP, DNS, firewalls, and load balancing.

- Backup & Disaster Recovery: Hands-on experience with backup solutions and DR planning.

- Security & Compliance: Familiarity with SOC 2, ISO 27001, and corporate security standards.

- Automation & Scripting: Ability to automate tasks using PowerShell, Python, or Bash.

- Incident Management: Skilled in ITIL processes, RCA preparation, and escalation workflows.

Additional Competencies :

- Ability to co-ordinate among global user groups and internally within the solution center.

- Ability to multi-task and prioritize.

- Willing to work flexible hours as the job demands (collaborate with global colleagues, when necessary).

- Communication: Ability to explain technical issues clearly to non-technical stakeholders.

- Collaboration: Comfortable working with DevOps, QA, and security teams.

- Vendor Management: Skilled in coordinating with third-party providers and managing SLAs.

- Documentation: Strong attention to detail for maintaining accurate infrastructure documentation.

- Ready to learn new skills on the job.

- Excellent troubleshooting skills.

- Action-oriented, delivers on commitments.