Critical Skills To Possess :

- 8+ years of experience with ServiceNow and HPSM (HP Service Manager).

- Hands-on experience in ServiceNow ITSM module implementation and customization.

- Deep understanding of HPSM data structures and service management processes.

- Proficiency in JavaScript, Glide API, and ServiceNow scripting.

- Experience with data migration tools (e.g., Import Sets, Transform Maps, IntegrationHub, ETL).

- Strong experience in CMDB, Incident, Change, Problem, and Request Management.

- Familiarity with REST/SOAP APIs, integrations, and ServiceNow MID server setup.

Roles & Responsibilities :

- Lead the migration planning, design, and execution of HPSM to ServiceNow transition.

- Perform data mapping, transformation, and migration of historical and active records (Incidents, Changes, Problems, etc.).

- Analyze and replicate existing HPSM workflows into ServiceNow using Flow Designer, Business Rules, UI Policies, and Workflows.

- Collaborate with business and technical stakeholders to gather and validate requirements.

- Work closely with ServiceNow developers and architects to configure/customize modules (ITSM, CMDB, etc.).

- Perform rigorous testing, validation, and reconciliation to ensure data and process accuracy.

- Provide cutover planning, go-live support, and post-migration troubleshooting.