Infosys - Production Support Engineer - Java/.Net

Job Description :

Skills Required :

Strong hands-on experience in :

1. Core Java or .NET technologies

2. Linux/Unix command-line operations

Good knowledge of databases including :

1. PostgreSQL

2. MySQL

3. Oracle

Experience working on platforms such as :

1. IBM OpenShift

2. Windows

3. Azure

4. Linux

Hands-on experience with monitoring and observability tools including :

- Dynatrace or equivalent infrastructure monitoring tools

- Splunk or equivalent log monitoring tools

- Experience using ticketing and tracking tools such as:

- ServiceNow or equivalent ticketing platform

- Rally or equivalent tracking tool

Experience working with batch scheduling tools such as :

1. ESP

2. Equivalent enterprise schedulers

Job Description :

- Contribute to the production support and operational stability of assigned applications and business domains.

- Work closely with senior engineers and cross-functional teams to ensure timely incident resolution and smooth day-to-day production operations.

1. Provide technical insights and inferences around :

- System behavior

- Application performance

- Recurring production issues

- Operational stability

2. Support initiatives to maintain :

- High availability

- Reliability

- Resilience across customer-facing and business-critical applications

3. Ensure stable production operations through :

- Active monitoring

- Alert handling

- Proactive issue detection

- Incident tracking

4. Manage the incident lifecycle for P2-P5 issues including :

- Incident triage

- Analysis

- Coordination

- Resolution

- Support P1 incidents under the guidance of senior team members and participate in critical issue resolution activities.

5. Assist in :

- Root Cause Analysis

- Resolution of recurring production issues

- Implementation of preventive and corrective measures

6. Maintain and update :

- Runbooks

- SOPs

- Playbooks

- Knowledge base documentation

7. Support and enhance observability setups including :

- Dashboards

- Alerts

- Logs

- Metrics

8. Collaborate with DevOps and SRE teams on :

- Automation initiatives

- Self-healing scripts

- Reduction of manual operational tasks

9. Provide operational support across :

- L1 activities

- L2 support

- L3 investigations under guidance

- Participate in on-call rotations and adhere to support schedules and workload priorities.

10. Communicate effectively with business and engineering teams regarding :

- Incident updates

- Business impact

- Resolution status

- Operational escalations