Job Description :

We are seeking an experienced .NET Production Support Engineer to provide critical application support for enterprise-grade systems and business applications. The ideal candidate will have strong expertise in .NET technologies, incident management, troubleshooting, and production support processes.

This role involves ensuring application stability, resolving production issues, performing root cause analysis, and collaborating with development, infrastructure, and business teams to maintain high service availability and performance.

Key Responsibilities :

1. Production Support & Incident Management :

- Provide L2/L3 production support for .NET-based applications and services.

- Monitor application health and ensure uninterrupted business operations.

- Investigate, troubleshoot, and resolve production incidents within defined SLAs.

- Perform impact analysis and prioritize issues based on business criticality.

- Coordinate with multiple teams during incident resolution and major outages.

2. Application Maintenance & Troubleshooting :

- Diagnose application failures, performance bottlenecks, and system issues.

- Analyze logs, database queries, and application metrics to identify root causes.

- Implement bug fixes, patches, and configuration changes.

- Support application deployments and post-release validation activities.

3. Root Cause Analysis (RCA) :

- Conduct detailed root cause analysis for recurring production issues.

- Document findings and recommend preventive actions.

- Identify opportunities for process improvements and automation.

- Maintain incident and problem management documentation.

4. .NET Development & Support :

- Understand and support applications developed using .NET technologies.

- Review application code to identify and resolve defects.

- Collaborate with development teams to implement permanent solutions.

- Assist in application enhancements and maintenance activities.

5. Database & Performance Monitoring :

- Monitor application and database performance.

- Analyze SQL queries and identify performance improvement opportunities.

- Support database-related troubleshooting activities.

- Ensure data integrity and application reliability.

6. Stakeholder Management :

- Interact with business users to understand issues and provide timely updates.

- Communicate incident status, resolutions, and preventive measures to stakeholders.

- Participate in support reviews and service improvement discussions.

- Ensure high levels of customer satisfaction through effective support delivery.

7. Process Improvement & Automation :

- Identify repetitive support activities and automate them wherever possible.

- Develop scripts and monitoring solutions to improve operational efficiency.

- Contribute to knowledge management and support documentation.

- Enhance monitoring and alerting capabilities.

8. Agile & ITSM Compliance :

- Follow ITIL-based incident, problem, and change management processes.

- Participate in Agile ceremonies when required.

- Ensure compliance with organizational standards and support processes.

Required Skills & Qualifications :

1. Technical Skills :

- Strong experience in .NET Framework, ASP.NET, and C#.

- Hands-on experience in Production Support and Incident Management.

- Experience supporting web applications, APIs, and enterprise systems.

- Strong troubleshooting and debugging skills.

- Good knowledge of SQL Server and database concepts.

- Experience with application monitoring and logging tools.

- Understanding of IIS (Internet Information Services).

- Knowledge of Windows Server environments.

2. Preferred Skills :

- Experience with .NET Core / .NET 6+.

- Knowledge of REST APIs and Microservices architecture.

- Familiarity with Azure, AWS, or cloud-based applications.

- Experience with ServiceNow, Jira, Remedy, or other ticketing tools.

- Exposure to DevOps practices and CI/CD pipelines.

- Knowledge of PowerShell or automation scripting.

3. Educational Qualifications :

- Bachelor of Engineering (B.E./B.Tech)

- Master of Computer Applications (MCA)

- Master of Technology (M.Tech)

- Master of Science (M.Sc./MS)

Key Competencies :

- Strong analytical and problem-solving skills.

- Excellent incident management capabilities.

- Effective communication and stakeholder management.

- Ability to work under pressure in a 24x7 support environment.

- Strong attention to detail and ownership mindset.

- Ability to collaborate effectively across technical and business teams.