Information Technology Manager

Job Title : Office 365 Administrator & IT Manager / Senior Engineer (Based on Experience)

Location : Chennai

Job Responsibilities :

- Lead and manage Microsoft 365 environment : Exchange Online, SharePoint Online, Teams, OneDrive, Microsoft Entra ID (Azure AD).

- Troubleshoot mail flow, user issues, groups, and retention policies.

- Implement and manage Conditional Access, MFA, and Defender security settings.

- Create and maintain automation scripts and reports using PowerShell.

- Design and manage Power Automate workflows for business operations.

- Ensure DLP, sensitivity labels, audit logs, and compliance measures are enforced.

- Monitor and optimize Microsoft Secure Score and threat protection.

- Support IP networking issues (DNS, DHCP, subnetting, VLANs).

- Maintain enterprise Wi-Fi infrastructure and monitor systems via PRTG/SolarWinds.

- Provide L2/L3 support for end users and Microsoft 365-related incidents.

- Create SOPs, knowledge base content, and user onboarding/offboarding documentation.

Technical Requirements :

- Microsoft 365 ecosystem : Exchange Online, SharePoint, OneDrive, Teams.

- Microsoft Entra ID (Azure AD), Intune, Microsoft Purview.

- Microsoft Defender for Office 365.

- PowerShell scripting, Power Automate.

- Network protocols and configuration : DNS, DHCP, VLANs, IP addressing.

- Ticketing & ITSM tools : Freshdesk, Zoho Desk, SysAid.

- Monitoring systems : PRTG, SolarWinds.

- Knowledge of ISMS and ISO 27001 standards.

Communication Requirement :

- Excellent written and verbal communication in English.

- Proficiency in Hindi for verbal communication is an added advantage.

- Ability to train users and document IT processes clearly.

Leadership/Managerial Requirements :

- Lead IT initiatives and oversee M365 service operations.

- Mentor junior team members and coordinate with cross-functional teams.

- Manage IT incidents, service requests, and project rollouts.

- Ensure timely execution of change and problem management procedures.

- Collaborate with leadership to support IT strategy.

Preferred Certifications :

- MS-102 : Microsoft 365 Administrator.

- AZ-104 : Azure Administrator Associate.

- ITIL Foundation.

- CCNA / CompTIA Network+