In Time Tec - ServiceNow ITSM Developer

Position Overview :

The candidate will play a key role in designing, developing, and customizing ServiceNow ITSM applications to support business needs in a telecom environment.

Key Responsibilities :

- Develop and maintain workflows, Flow Designer actions, client scripts, business rules, and UI policies.

- Implement and support Telecommunications Service Management (TSM) module capabilities (e.g., service order management, fulfillment, inventory integration).

- Build and optimize Service Portal and Agent Workspace for ITSM and telecom use cases.

- Collaborate with architects and business analysts to translate telecom industry requirements into ServiceNow solutions.

- Support integrations with third-party telecom systems and OSS/BSS platforms using REST, SOAP, and IntegrationHub.

- Ensure adherence to best practices, coding standards, and ITIL-based processes.

- Troubleshoot, debug, and resolve ServiceNow issues in ITSM and telecom-specific applications.

- Provide technical documentation and handover to operations teams.

Required Qualifications :

- Strong hands-on experience with ServiceNow ITSM suite (Incident, Change, Problem, Request, CMDB).

- Exposure to Telecommunications Service Management (TSM) module or telecom industry use cases.

- Proficiency in JavaScript, Glide APIs, Flow Designer, UI Builder.

- Experience with Service Portal and Agent Workspace development.

- Working knowledge of integrations (REST/SOAP APIs, MID Server, IntegrationHub).

- Understanding of CMDB design, CSDM framework, and telecom-related data models.

- Strong problem-solving skills and ability to work in an agile environment.

Preferred Qualifications :

- ServiceNow Certified Implementation Specialist ITSM / TSM.

- Experience with telecom OSS/BSS systems and workflows.

- Familiarity with Discovery, ITOM, or ITAM modules.