Job Description : Cloud Support Engineer (AWS, SQL, Shell Scripting).

Position : Support Engineer.

Experience : 3 - 10 Years.

Location : Gurgaon / Noida / Indore / Bangalore.

Employment Type : Full-Time.

Role Summary :

We are looking for an enthusiastic and motivated Support Engineer to join our production support team. The ideal candidate should have foundational knowledge of AWS, SQL, and Shell Scripting and a strong willingness to learn cloud operations, troubleshooting, automation, and application support. The role involves monitoring production environments, resolving incidents, supporting business-critical applications, and working closely with development and infrastructure teams to ensure system availability and reliability.

Key Responsibilities :

- Provide Level-1/Level-2 support for enterprise applications and cloud-based platforms.

- Monitor applications, databases, and AWS infrastructure for performance and availability.

- Investigate and resolve production incidents, service requests, and operational issues.

- Perform log analysis and troubleshooting to identify root causes of system failures.

- Write and optimize SQL queries for data analysis, validation, and issue resolution.

- Develop and maintain Shell Scripts for routine operational and monitoring activities.

- Support AWS services such as EC2, S3, CloudWatch, IAM, and RDS.

- Execute daily operational checks and ensure adherence to support procedures.

- Collaborate with development, QA, DevOps, and infrastructure teams to resolve issues.

- Participate in incident management, release support, and deployment activities.

- Create and maintain operational documentation, runbooks, and knowledge articles.

- Contribute to automation initiatives to improve operational efficiency.

Educational Qualifications :

- Bachelor's degree in computer science, Information Technology, Engineering, or a related field.

Ideal Candidate Profile :

- Strong foundation in cloud and database technologies.

- Passionate about troubleshooting and technical problem-solving.

- Interested in building expertise in production support and cloud operations.

- Eager to learn automation and operational excellence practices.

- Capable of working effectively in a collaborative team environment.

Mandatory Skills :

- AWS Cloud, SQL Database, Scripting, Operating System, Monitoring, Version Control, & Devops Exposure.