Experience : 3-6 Years

Maximum CTC : 15 LPA

Core Purpose :

Drive technology-enabled transformation by bridging operations and technology, optimizing processes through automation, and delivering actionable insights to support strategic initiatives.

Key Responsibilities :

Strategic Liaison & Process Alignment :

- Act as the primary liaison between operations and technology teams to ensure seamless process integration and alignment with business goals.

- Translate operational needs into technical requirements for solution design.

Research & Innovation :

- Conduct research on emerging operational trends, competitive technologies, and automation opportunities (e.g., AI, RPA, IoT).

- Contribute to digital innovation efforts by proposing scalable, technology-driven solutions.

Technology Enablement & Optimization :

- Leverage automation tools (e.g., UiPath, Power Automate) to streamline business processes and enhance efficiency.

- Utilize platforms like Google Trint (transcription/analysis) and Agaro (reporting/analytics) for data handling and insights generation.

Reporting & Insights :

- Work independently with the Practice Head to develop project-specific reports, dashboards, and strategic insights.

- Draft Business Requirement Documents (BRDs) to guide project execution and technology adoption.

Cross-functional Collaboration :

- Partner with stakeholders to identify challenges, define requirements, and implement transformative solutions.

- Advocate for technology adoption and best practices across the organization.

Qualifications & Skills :

Essential :

- 3-6 years of experience in technology strategy, operations transformation, or business analysis, preferably in organizations like WNS, Infosys, or similar IT/Operations-focused firms.

- Strong understanding of operations management, research methodologies, and technology-driven solutions.

- Proficiency in automation tools (RPA, workflow automation) and data platforms (e.g., Google Trint, Agaro, Power BI).

- Expertise in drafting BRDs, process documentation, and strategic reports.

- Analytical mindset with proven problem-solving skills.

Desired :

- Bachelors degree in Computer Science, IT, or related field.

- Exposure to emerging technologies (AI, blockchain, IoT).

- Experience using market research tools (Gartner, Google Trends).