About us :

Hiver is a modern, AI-driven customer service platform used by companies across healthcare, finance, logistics, education, and technology. We help teams deliver fast, human support across email, chat, phone, WhatsApp, and more - without the complexity of legacy helpdesks. We're a challenger brand in a category dominated by over-engineered tools. We build software that is simple, powerful, and genuinely helpful, and we operate internally with that same philosophy.

Opportunity :

We are looking for a hands-on DevOps Tech Lead to build and evolve the platform capabilities that enable engineering teams to deliver software quickly, reliably and securely. This role will be 70% hands-on, 30% leadership (technical direction, mentoring, stakeholder comms). Part of the on-call rotation and leads the response to major production incidents.

What will you do? :

- Scale, secure cloud infrastructure, plus reusable platform components, golden paths and self-service that cut teams' dependence on DevOps.

- Terraform/IaC modules; containerized production on Kubernetes, Docker and Helm.

- CI/CD and GitOps pipelines with safe defaults, rollback and drift detection.

- Reliability of the data/messaging layer : SLOs, observability, incident response, blameless postmortems, and driving down MTTD/MTTR.

- Security controls, least-privilege and secrets management; cloud-cost visibility and reduction.

- Data & Messaging layer databases, queues, search.

- Using AI for real engineering leverage - automation, incident investigation, testing, docs - validated through review and security controls.

What are we looking for? :

- 6 - 9 years in DevOps / platform / SRE / infra / cloud ops, owning production infrastructure for business-critical systems.

- Deep knowledge of at least one major cloud platform.

- Strong hands-on Kubernetes and containers, and Terraform/IaC.

- Production experience operating and troubleshooting databases (MySQL/RDS, PostgreSQL), RabbitMQ, and Elasticsearch/OpenSearch.

- Argo CD (or a direct equivalent) for GitOps, plus CI/CD pipeline design.

- Strong Linux, networking and production-troubleshooting fundamentals; automation in Python/Bash.

- Track record leading technical initiatives across teams and mentoring engineers.

Skills, Knowledge & Expertise :

- Internal developer platforms / golden paths.

- Observability (Datadog, Prometheus, Grafana, OpenTelemetry).

- Cloud security perspective (least-privilege, policy-as-code, DevSecOps).

- FinOps / cloud-cost optimization.

- High-growth SaaS.

- AI-assisted engineering.