The Engineer-Patching is responsible for planning, testing, deploying, and managing operating system patches and upgrades for Windows and Linux environments using BigFix.

The role ensures systems remain secure, compliant, and up to date while minimizing operational risk and downtime.

The engineer will manage OS version upgrades, compliance reporting, and vulnerability remediation in alignment with organizational and security standards and will operate within a 24x6 rotational shift model to support continuous enterprise operations. This role will be an individual contributor within the HID EIT-Cloud team and will be based in Chenni, India.

Qualifications :

- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

- The requirements listed below are representative of the knowledge, skill, and/or ability required.

- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Duties and Responsibilities include and are not limited to the following :

- Perform end-to-end patch management for Windows and Linux servers using BigFix.

- Plan, test, and deploy monthly, quarterly, and emergency security patches, hotfixes and emergency (zero-day) patch cycles.

- Execute operating system upgrades for Windows Server and Linux distributions, including in-place and version upgrades.

- Working knowledge of PowerShell and Bash scripting for automation and validation.

- Create, manage, and maintain BigFix fixlets, baselines, actions, and deployment schedules.

- Monitor patch deployments, analyze failures, and perform remediation to achieve required patch compliance levels.

- Support vulnerability remediation aligned with security advisories (CVEs).

- Coordinate with application teams, security teams, business teams and respective teams to align patching and upgrades with maintenance windows and change management processes.

- Hands-on experience with patch management tools including SCCM, Linux native tools (YUM/DNF/APT), and cloud-native services such as AWS Systems Manager and OCI OS Management Service (OSMS).

- Maintain detailed documentation, including patching procedures, upgrade runbooks, rollback plans, and standard operating procedures (SOPs).

- Ensure adherence to organizational security policies, SLAs, and regulatory requirements.

- Ensure post-patch system and application stability with effective troubleshooting and communication skills.

- Prepare and deliver patch compliance dashboard and management reports.

- Follow ITIL-based change, incident, and problem management processes.

- Support audits and compliance requirements (ISO, SOC, etc.).

Required Qualifications :

- Experience working in an agile team environment.

- Strong hands-on experience with BigFix for patch management.

- Experience patching Windows Server (2012, 2016, 2019, 2022,2025).

- Experience patching Linux systems (RHEL, CentOS, Ubuntu, SUSE).

- Proven competency in Windows and Linux OS upgrades, including planning, execution, and rollback.

- Understanding of security vulnerabilities (CVEs) and compliance standards.

- Experience with JIRA and Service Now ticketing system for incident management, change control and task management.

- Demonstrated ability to analyze and interpret complex problems or processes, identify and understand requirements, and develop alternate solutions.

- Experience in handling critical incidents and working with the stakeholders in addressing the issues.

- Excellent communications skills and the ability to effectively communicate findings both written and orally using both technical and non-technical terms.

Education And/Or Qualification :

- Bachelors degree in Programming/Systems or Computer Science or equivalent experience.

- 5+ years of experience in OS patching and system administration across Windows and Linux platforms.

Additional Preferred Skills :

- Basic working knowledge of AWS cloud.

Customer Expectations :

- Team player with the appropriate aptitude and underlying intellect.

- Positive attitude and open to share and collaborate in a distributed team setting.

- Good communication skills.

- Open to learn and grow.

Why apply?

Empowerment :

Youll work as part of a global team in a flexible work environment, learning and enhancing your expertise.
We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You dont need to check all the boxes. If you have most of the skills and experience, we want you to apply.

Innovation :

You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.

Integrity :

You are results-orientated, reliable, and straightforward and value being treated accordingly.We want all our employees to be themselves, to feel appreciated and accepted.

This opportunity may be open to flexible working arrangements.

HID is an Equal Opportunity/Affirmative Action Employer Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation. We make it easier for people to get where they want to go! On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.