Hexagon EAM Business Analyst

Description :

Responsibilities :

- Provide Level 1 and Level 2 support for Hexagon EAM users, including issue resolution, user access, and data integrity.

- Work with vendors and internal teams to escalate and resolve complex issues.

- Monitor and maintain interfaces between Hexagon EAM and SAP, ensuring data synchronisation and timely resolution of integration issues.

- Collaborate with Level 3 IT Analysts and Business Users to understand requirements and translate them into system configurations or enhancements.

- Participate in development, testing and support deployment of new features or modules.

- Perform routine system maintenance, patch testing, and upgrades in coordination with the global IT team.

- Document support processes, FAQs, and training materials for end-users.

- Ensure compliance with IT policies, data governance, and security standards.

Requirements :

- Qualified candidates will have a Bachelor of Engineering degree in IT, MIS, Computer Science, Engineering, or a related field.

- Demonstrated deep system analytical skills, collecting/organising system and DB information, and problem-solving.

- Minimum 6 years of overall experience, out of which 3+ years of experience supporting Hexagon EAM (formerly Infor EAM) in a production environment is a must.

- Hands-on experience with SAP integration (e. g., PM, MM modules) and middleware tools (e. g., SAP PI/PO, MuleSoft, etc. ).

- Language : English.

- Knowledge of Hexagon (formerly Infor) EAM Implementation and Configuration.

- Strong understanding of asset management processes and workflows.

- Experience for companies in the manufacturing industry (heavy Industry preferred).

- EAM Functional : Work Order, Materials, Equipment, Purchasing, Administration, Dashboards, RCA EAM.

Back-end configuration :

1. Flex

2. System Administration

3. Screen and Report Writing

4. Security and Access Control

5. Entities and Classes

6. Data Model

7. Messenger

8. Document Management

- General technical : SQL (Procedures, Functions, Jobs), EAM Databridge Pro.

- Soft Skills : Work collaboratively with cross-functional teams and are able to communicate with various audiences with varying technical knowledge.

- Preferred (Desirable) SAP PM and MM, DB Table Navigation, Excel, Visio, Scripting in Winshuttle / LSMW.

- Familiarity with Mobile applications.

- Knowledge of REST/SOAP APIs, XML, and data mapping.