Role : Head IT Infrastructure & Operations

Location : Mumbai

Experience : 18 - 25 Years

Qualification : B.E. / B.Tech

Joining Preference : Immediate Joiners / Candidates serving up to 60 days' notice

Job Summary :

We are seeking an accomplished IT Infrastructure & Operations Leader to lead enterprise-wide IT infrastructure, cloud operations, network security, data center management, IT service management, and end-user computing. The ideal candidate will have extensive experience in managing large-scale IT environments within Software, IT Services, KPO, or BPO organizations, with a strong focus on operational excellence, security, governance, and business continuity.

Key Responsibilities :

- Define and execute the enterprise IT Infrastructure and Operations strategy aligned with business objectives.

- Lead Infrastructure Architecture, Cloud Operations, Network & Security, Data Center Operations, and End User Computing teams.

- Drive modernization initiatives across on-premise and cloud infrastructure while ensuring high availability, scalability, and security.

- Establish governance, infrastructure standards, operational processes, and best practices across the organization.

- Ensure robust data governance, intellectual property protection, and compliance with organizational security policies.

- Lead disaster recovery planning, business continuity initiatives, and infrastructure resilience programs.

- Manage vendor relationships, technology partners, infrastructure budgets, and strategic investments.

- Drive automation, operational efficiency, capacity planning, performance optimization, and continuous service improvement.

- Collaborate with business leaders to deliver reliable, secure, and scalable technology services.

- Lead incident, problem, change, asset, and service management in line with ITIL best practices.

Required Skills :

Infrastructure & Cloud :

- Extensive experience designing and managing enterprise-scale IT infrastructure.

- Strong expertise in AWS, Microsoft Azure, or Google Cloud Platform (GCP).

- Experience with hybrid cloud environments, cloud migration, and cloud cost optimization.

- Strong exposure to on-premise server infrastructure and enterprise data centers.

Network & Security :

- Strong knowledge of LAN, WAN, VPN, Firewalls, Load Balancers, Network Monitoring, and Zero Trust Architecture.

- Experience implementing enterprise security controls and infrastructure security best practices.

Data Center & Virtualization :

- Expertise in VMware, Hyper-V, virtualization technologies, storage solutions (SAN/NAS), backup, disaster recovery, and high availability.

Automation & Monitoring :

- Experience with infrastructure monitoring tools such as SolarWinds, Nagios, or equivalent.

- Hands-on experience with automation tools including Ansible, Terraform, PowerShell, and Python scripting.

IT Service Management :

- Strong understanding of ITIL processes including Incident, Problem, Change, Asset, and Service Management.

- Experience working with enterprise ITSM platforms.

End User Computing :

- Experience managing Desktop Support, Endpoint Management, VDI environments, MDM solutions, and Remote Support technologies.

Governance & Compliance :

- Strong knowledge of ISO 27001, GDPR, infrastructure governance, audit controls, and regulatory compliance.

- Experience implementing data governance and intellectual property protection controls.

Business Continuity :

- Expertise in Capacity Planning, Performance Optimization, Disaster Recovery (DR), and Business Continuity Planning (BCP).

Candidate Profile :

- 18 - 25 years of overall IT experience.

- Minimum 10+ years in senior IT Infrastructure / IT Operations leadership roles.

- Experience leading large infrastructure teams within Software, IT Services, KPO, or BPO organizations.

- Strong leadership, stakeholder management, strategic planning, and decision-making capabilities.

- Excellent communication and people management skills.

Preferred Skills :

- Enterprise Infrastructure Architecture

- Cloud Transformation Programs

- DevOps & Infrastructure Automation

- Cybersecurity Governance

- Infrastructure Modernization

- Vendor & Partner Management

- Digital Transformation Initiatives