Job Description :

Role & Responsibilities :

IT Strategy & Digital Transformation :

- Define and execute the organizations IT and digital roadmap aligned with business objectives.

- Drive innovation and digital transformation initiatives across stores, supply chain, customer engagement, and backend operations.

Infrastructure & Cloud Management :

- Manage enterprise IT infrastructure including cloud environments, servers, networks, security systems, endpoints, and store IT systems.

- Ensure high availability, scalability, performance, and disaster recovery readiness.

- Monitor and optimize AWS/Azure/GCP infrastructure utilization and costs.

QSR Applications & Store Technology :

- Manage POS systems, kiosk systems, payment gateways, online ordering platforms, loyalty systems, and delivery integrations.

- Ensure smooth operations of store technology across all outlets.

- Drive integration between SAP/ERP, POS, OMS, CRM, loyalty, and third-party delivery platforms.

- Improve order management.

Application Development & Support :

- Oversee development and maintenance of mobile apps, web platforms, APIs, and enterprise applications.

- Manage internal and external technology teams including vendors and development partners.

- Ensure agile delivery, proper documentation, and structured release management.

- Drive microservices architecture and scalable application design.

Cybersecurity & Compliance :

- Define and implement cybersecurity policies, standards, and controls.

- Ensure protection of customer, financial, and business-critical data.

IT Operations & Governance :

- Lead IT operations, helpdesk, vendor management, SLA governance, and asset management.

- Define IT policies, SOPs, governance frameworks, and documentation standards.

Team Leadership :

- Build and lead high-performing IT teams across infrastructure, applications, security, and support functions.

Preferred Candidate Profile :

- Strong understanding of QSR/Retail technology ecosystem.

- Expertise in cloud platforms such as AWS, Azure, or GCP.

- Experience in POS systems, ERP/SAP, OMS, CRM, loyalty platforms, and digital commerce.

- Strong understanding of cybersecurity, networking, and IT governance.

- Experience in managing enterprise-scale digital applications and infrastructure.

- Strong vendor management and stakeholder management skills.

- Excellent project management and leadership capabilities.

- Strong analytical and problem-solving skills.

- Ability to work in a fast-paced, multi-location business environment.