Company Overview :

Jio Haptik Technologies Limited is one of the world's largest conversational AI companies, providing a robust platform that enables enterprises to automate customer support and engagement. By leveraging advanced natural language processing and machine learning, Haptik helps global brands deliver seamless, personalized experiences across multiple digital channels. As a subsidiary of Reliance Jio, the company operates at a massive scale, processing millions of interactions daily for Fortune 500 clients and industry leaders across retail, telecommunications, and financial services.

Role Overview :

The DevOps Engineer (L2) role is a critical position within our infrastructure team based in Mumbai, focused on ensuring the high availability, scalability, and performance of our production environments. You will act as a primary point of contact for complex troubleshooting, incident management, and the optimization of our CI/CD pipelines. Working closely with software engineering and site reliability teams, you will bridge the gap between development and operations, ensuring that our AI-driven services remain resilient and efficient while supporting the rapid deployment cycles required by our enterprise clients.

Key Responsibilities :

- Manage and maintain production environments on AWS, ensuring 99.9% uptime and optimal resource utilization for our conversational AI platforms.

- Lead troubleshooting efforts for complex infrastructure incidents, performing root cause analysis to prevent recurring system bottlenecks.

- Automate infrastructure provisioning and configuration management using Terraform and Ansible to ensure environment consistency and speed.

- Enhance CI/CD workflows using Jenkins to accelerate deployment cycles and improve the reliability of software releases.

- Monitor system health and performance metrics using Grafana and Prometheus, proactively identifying potential failures before they impact end-users.

- Optimize containerized applications running on Kubernetes and Docker to ensure efficient scaling and cost-effective resource management.

- Develop and maintain robust Shell and Python scripts to automate routine operational tasks and system administration duties.

Required Skillset :

- Demonstrated expertise in managing Linux-based production environments with a deep understanding of system internals and networking protocols.

- Proven ability to design and manage scalable infrastructure on AWS, utilizing services like EC2, EKS, and RDS effectively.

- Strong proficiency in container orchestration using Kubernetes and Docker, with the ability to debug complex containerized deployments.

- Advanced scripting skills in Python and Shell to build automation tools that reduce manual toil and improve operational efficiency.

- Hands-on experience with Infrastructure as Code (IaC) tools such as Terraform and configuration management tools like Ansible.

- Expertise in setting up and managing observability stacks, specifically using Prometheus and Grafana for real-time monitoring and alerting.

- Ability to manage end-to-end CI/CD pipelines using Jenkins, ensuring seamless integration and deployment processes.

- Strong analytical and problem-solving skills, with the ability to communicate technical issues clearly to cross-functional stakeholders.

- Candidates must possess 4 - 6 years of relevant experience in a DevOps or Site Reliability Engineering role.

- Excellent interpersonal skills with the ability to thrive in a fast-paced, collaborative environment based in Mumbai.