Happiest Minds Technologies - Senior Support Engineer - Kubernetes

Job Title : Specialist Engineer, IT Infrastructure (L2 Support Engineer)

Location : Bengaluru, India

Years of Experience : 4 - 7 Years

Job Summary :

We are seeking a Specialist Engineer in IT Infrastructure to join our team in Bengaluru. This role is pivotal in handling advanced troubleshooting, root cause analysis (RCA), and resolution of escalated incidents from Level 1 support. The ideal candidate will ensure system stability and performance optimization in containerized and cloud-native environments, with a strong focus on Kubernetes.

Responsibilities :

- Act as an escalation point for Level 1 support, diagnosing complex issues across infrastructure and Kubernetes platforms.

- Perform advanced troubleshooting of Kubernetes, containers, and infrastructure issues.

- Conduct Root Cause Analysis (RCA) and maintain a Knowledge Base for known errors (KEDB).

- Ensure platform reliability and performance through proactive monitoring and optimization.

- Automate repetitive operational tasks to improve efficiency.

- Support deployments and change activities while adhering to ITIL processes (Incident, Problem, Change).

- Mentor Level 1 resources and contribute to the improvement of Standard Operating Procedures (SOPs).

Mandatory Skills :

- Advanced experience with Kubernetes and container orchestration.

- Strong troubleshooting skills in Docker and Kubernetes environments.

- Intermediate knowledge of Linux operating systems.

- Familiarity with networking concepts including Ingress, DNS, and Load Balancers.

- Basic understanding of cloud platforms, preferably Azure or AWS.

- Experience with monitoring tools such as Prometheus, Grafana, and ELK.

- Proficiency in scripting languages, particularly Shell and Python.

Preferred Skills :

- Experience with DevOps practices including CI/CD, GitOps, and Helm.

- ITIL certification is preferred.

- Cloud certifications such as Cloud Associate or CKA are a plus.

Qualifications :

- Bachelor's degree in Information Technology, Computer Science, or a related field.

- 4 - 7 years of relevant experience in IT infrastructure support.

Decision Making : The Specialist Engineer will decide on resolution approaches, perform RCA, and escalate to Level 3 support when necessary. This role requires minimal supervision and involves mentoring Level 1 resources.

Communication : Strong technical communication skills are essential for effective stakeholder engagement.