Drive Reliability, Automation & Scale :

- Design, build, and operate highly reliable, scalable infrastructure for a multi-tenant SaaS platform.

- Automate deployment, provisioning, and operational workflows across cloud infrastructure and applications.

- Develop internal tools, services, and frameworks to improve efficiency and reduce manual effort.

- Participate in a 24x7 follow-the-sun on-call rotation to support critical production systems.

Improve Platform & Infrastructure :

- Contribute to core platform systems by building features, resolving issues, and enhancing reliability.

- Partner with development teams to ensure systems meet availability, performance, and scalability requirements.

- Proactively identify risks, bottlenecks, and failure modes, and implement solutions before they impact customers.

Observability, Incident Management & Resilience :

- Build and maintain observability systems (metrics, logging, tracing, dashboards).

- Define and track Service Level Objectives (SLOs) and reliability metrics.

- Lead or contribute to incident response, root cause analysis, and blameless postmortems.

- Drive improvements toward self-healing systems and reduced operational toil.

Security & Identity :

- Design and support secure access patterns, including SSO, SAML, and OAuth-based authentication systems.

- Ensure platform services meet security and compliance standards.

Enablement & Collaboration :

- Collaborate across engineering teams, providing guidance, feedback, and hands-on contributions.

- Create and maintain documentation, runbooks, and training materials.

- Mentor engineers and promote best practices in reliability engineering and automation.

Who You Are :

Infrastructure Development :

- 8-12 years of hands-on experience in Site Reliability Engineering (SRE), DevOps, Cloud Infrastructure, or a related platform engineering role, with a proven track record of designing, building, and operating highly available, scalable, and reliable production systems.

- Strong programming skills in Python or Go (Java/Spring Boot is a plus).

- Deep experience with AWS and building/operating production systems at scale.

- Hands-on expertise with Kubernetes (EKS), Docker, Helm, CNI, and Ingress networking.

- Strong understanding of Kubernetes primitives and patterns (deployments, services, operators, etc.).

- Experience with Infrastructure as Code (Terraform, Terragrunt, or similar).

- Solid understanding of Linux systems and networking fundamentals.

Observability & Operations :

- Experience with observability platforms such as Datadog, Prometheus, OpenTelemetry, or CloudWatch.

- Familiarity with incident management practices and production support in a microservices environment.

- Experience with messaging/streaming systems (e.g., Kafka, SQS) and relational databases (e.g., Aurora, RDS) is a plus.

Security & Identity :

- Working knowledge of SSO, SAML, OAuth, and identity providers (Okta is a plus).

- Experience with AWS IAM (roles, policies, IRSA), VPC security groups, and Kubernetes security primitives (RBAC, network policies, pod security standards, secrets management).

DevOps & Delivery :

- Experience with CI/CD and GitOps tools such as GitHub Actions, TeamCity, Jenkins, FluxCD, or Bitbucket.

- Comfortable working in agile environments (Scrum, Kanban).

Mindset & Collaboration :

- Strong troubleshooting and problem-solving skills with a proactive, systems-thinking mindset.

- Passion for automation : If you have to do it more than once, automate it.

- Excellent communication skills and ability to work across distributed teams.

- A collaborative team player who can influence, mentor, and lead through technical expertise.

- Demonstrated ability to leverage AI and data-driven insights to improve productivity and outcomes.

Preferred Qualifications :

- Bachelor's degree in Computer Science or related field, or equivalent experience.

- Experience supporting large-scale SaaS platforms.

- AWS or Kubernetes certifications.

- Exposure to modern platform frameworks such as KubeVela (OAM) or Crossplane.

- Contributions to open-source projects.

Why Guidewire :

- Work on a mission-critical global platform used by leading P&C insurers worldwide.

- Solve complex, real-world infrastructure problems at genuine scale.

- Be part of a collaborative, high-impact engineering culture grounded in integrity, rationality, and collegiality.

- Opportunity to shape the future of a rapidly evolving cloud platform.

- A culture of curiosity and innovation where engineers are empowered to leverage AI and emerging technologies.