About the job :

We are looking for an L2 Developer Support Engineer / Technical Support Specialist with a strong troubleshooting and analytical mindset. The role involves investigating technical issues, analyzing logs and APIs, communicating findings to partners, and owning issues through resolution.

Key Responsibilities :

- Provide L2 technical support for a high-volume messaging platform.

- Investigate issues using logs, REST APIs, JSON, webhooks, and Postman.

- Perform deep technical troubleshooting and resolve issues with minimal L3 escalation.

- Communicate technical findings clearly through business-friendly emails.

- Manage incidents according to P0/P1 SLAs and own issues through resolution.

- Identify root causes, document defects, and work closely with Engineering teams.

- Analyze high-volume system logs and trace issues end-to-end.

- Gradually develop skills in Java, scripting, and simple code fixes.

Requirements :

- 2+ years of experience in Technical/Developer Support.

- Strong understanding of REST APIs, JSON, and Webhooks.

- Hands-on experience with Postman and log analysis/troubleshooting.

- Ability to read and understand code in any programming language.

- Strong analytical and problem-solving skills with a root-cause investigation mindset.

- Excellent written and verbal communication skills, especially explaining technical issues to non-technical stakeholders.

- Ability to troubleshoot issues by tracing requests/messages across APIs and system logs.

- Strong ownership and customer/partner-focused approach.

Nice to have :

- Experience supporting Android, iOS, or mobile applications.

- Basic Java programming or scripting experience.

- Experience testing on physical mobile devices.

- Experience with on-call, real-time, or high-volume production support.

- Familiarity with Buganizer or similar defect-tracking tools.

- Understanding of mobile messaging ecosystems and platforms such as Android/Google Messages.

We offer :

- Opportunity to work on bleeding-edge projects

- Work with a highly motivated and dedicated team

- Competitive salary

- Flexible schedule

- Benefits package - medical insurance, sports

- Corporate social events

- Professional development opportunities

- Well-equipped office