Job Description :

We are looking for an experienced and dynamic Google Cloud Developer & Architect to lead cloud technology delivery, architecture, and operational excellence within our Digital Operations - Technology team. The ideal candidate will bring strong hands-on experience in Google Cloud Platform (GCP), cloud architecture, service delivery, program/project management, and people leadership. This role will be responsible for driving end-to-end GCP engagements, ensuring SLA and KPI adherence, leading distributed teams, managing client relationships, and delivering scalable, secure, and cost-effective cloud solutions.

Role & Responsibilities :

Cloud Architecture & Technical Leadership :

- Lead the design, development, implementation, operation, and continuous improvement of GCP cloud environments and solutions.

- Leverage hands-on GCP Developer/Architect experience to guide and validate technical and architectural decisions.

- Evaluate engineering designs for new cloud environment builds and major changes, ensuring quality, security, and risk readiness before go-live.

- Translate Google Cloud best practices and recommendations into solutions aligned with customer requirements.

- Guide solution trade-offs and act as the senior escalation point for complex technical decisions.

- Drive automation, DevOps adoption, and Infrastructure as Code (IaC) practices to improve service reliability, efficiency, and scalability.

- Oversee Big Data solution delivery using GCP services such as Dataproc, Dataflow, Composer, BigQuery, and Google Cloud Storage.

Service Delivery & Operations :

- Own end-to-end service delivery for GCP engagements, ensuring adherence to SLAs, KPIs, and customer commitments.

- Drive service operations, incident management, problem management, change management, and release management in line with ITIL practices.

- Establish and maintain governance rhythms, including SLA/KPI reviews, steering committee updates, risk registers, and escalation management.

- Monitor delivery health, operational performance, service metrics, and business outcomes.

- Identify and implement improvements in delivery processes, tools, architecture, and service quality.

- Ensure industry-standard security and compliance practices are implemented and audited throughout the engagement lifecycle.

People & Resource Management :

- Lead, mentor, and performance-manage Cloud Developers, Architects, and Engineers.

- Own hiring, team development, career progression, and succession planning.

- Drive resource planning, capacity forecasting, staffing plans, and workforce optimization.

- Build and grow high-performing, distributed, cross-functional teams across geographies.

- Promote knowledge sharing, reusable assets, and best-practice adoption across teams and accounts.

Client & Commercial Management :

- Act as the primary relationship owner for assigned client accounts.

- Build strong relationships with client leadership, manage expectations, and ensure customer satisfaction.

- Partner with pre-sales and solutioning teams on proposals, staffing plans, pricing, and commercial constructs.

- Own budget, P&L, and cost management for the delivery unit or account.

- Identify opportunities for account growth and expanded service scope.

- Present delivery performance, risks, governance updates, and business outcomes to senior leadership.

Required Qualifications and Experience :

- Graduate/Postgraduate degree in Engineering, Computer Science, or a related discipline.

- 6 - 10 years of overall IT experience, including at least 5 years in cloud service delivery, program/project management, or cloud practice leadership.

- Strong experience in Google Cloud Platform (GCP); Firebase and multi-cloud awareness are added advantages.

- Prior hands-on experience as a GCP Developer or Architect, with the technical depth to guide and validate team decisions.

- Strong knowledge of Python, JavaScript, SQL, and BigQuery for technical oversight and solutioning.

- Understanding of Data Science, Machine Learning, and Artificial Intelligence sufficient to guide client solutioning discussions.

- In-depth knowledge of key GCP services and cloud technologies.

- Experience overseeing Big Data solution delivery and workflow monitoring in distributed computing environments.

- Strong understanding of cloud architecture, engineering, automation, DevOps, and Infrastructure as Code.

- Working knowledge of ITIL/service delivery frameworks.

- Demonstrated experience managing SLAs, KPIs, service metrics, governance cadences, and escalations.

- Experience in resource/capacity planning, staffing forecasts, and budget/P&L ownership.

- Experience with reporting and analytics tools such as Tableau, Bigtable, Looker Studio (formerly Data Studio), and analytics dashboards.

- Proven track record of leading distributed, cross-geography, and cross-functional teams.

- Certifications such as PMP, ITIL, Google Cloud Professional Cloud Architect, or equivalent are highly desirable.

Key Performance Areas :

- SLA and KPI adherence across GCP engagements.

- Cloud delivery quality, reliability, and operational efficiency.

- Client satisfaction and stakeholder engagement.

- Team performance, development, and retention.

- Resource utilization, capacity planning, and budget management.

- Automation, DevOps adoption, and continuous improvement.

- Security, compliance, and risk management.

- Account growth, commercial performance, and delivery governance.

Personal Skills :

- Strong leadership, people management, and mentoring skills.

- Excellent stakeholder management and executive communication skills.

- Strong commercial acumen with budget, P&L, and pricing awareness.

- Excellent negotiation and conflict-resolution skills.

- Strong time management and organizational abilities.

- Good interpersonal and collaboration skills.

- Flexible and adaptable to organizational and process changes.

- Self-starter, ambitious, proactive, and deadline-driven.

- Ability to drive outcomes through teams and influence stakeholders.

- Keen to learn, implement new technologies, and coach team members.

- Strong analytical and problem-solving abilities.

- Ability to maintain organizational and client confidentiality.

Why Join Us?

- Lead enterprise cloud transformation and GCP technology engagements.

- Work with emerging cloud, Big Data, AI, and automation technologies.

- Drive architecture, service delivery, and operational excellence.

- Lead and develop global technology teams.

- Collaborate with clients and stakeholders across geographies.

- Contribute to innovation, reusable solutions, and business growth.