Global IT Infrastructure Manager

Position : IT Infrastructure Manager

Experience : 8+ Years (3+ Years in a Leadership Role)

Key Responsibilities :

Strategic Leadership :

- Define and execute the global IT infrastructure roadmap.

- Evaluate and implement emerging technologies to support business growth.

- Align infrastructure capabilities with long-term business objectives.

Infrastructure & Operations :

- Oversee design, deployment, and maintenance of networks, servers, cloud (Azure, Microsoft 365), virtualization (VMware), and security systems.

- Ensure system reliability, high availability, and robust disaster recovery.

- Lead critical incident response and resolve issues with urgency.

- Drive/oversee projects as needed.

Service & Support :

- Manage helpdesk operations and ensure a world-class user support experience.

- Implement ITSM practices to continuously improve service quality.

- Foster a user-centric culture of responsiveness and reliability.

- Partner with external service providers to ensure consistent delivery of infrastructure services, timely resolution of issues, and full compliance with performance commitments.

Security, Risk & Compliance :

- Develop and enforce cybersecurity policies, firewalls, and monitoring practices.

- Ensure compliance with regulatory requirements and industry standards.

Vendor & Budget Management :

- Manage global vendor partnerships, contracts, and SLAs.

- Own infrastructure budgets, resource forecasting, and reporting to leadership.

People Leadership :

- Lead, mentor, and develop a high-performing IT team.

- Encourage collaboration, knowledge sharing, and professional growth.

- Promote accountability and a culture of technical excellence.

Qualifications & Skills :

- 8+ years of IT infrastructure experience, including 3+ years in a leadership/manager role.

- Strong global or multi-site exposure.

- Ability to support work across multiple time zones.

- Deep expertise in networking, server administration, cloud platforms (Azure, Microsoft 365), virtualization (VMware), and cybersecurity.

- Proven experience managing large-scale IT initiatives and projects.

- Excellent communication, stakeholder management, and leadership skills.

- Bachelor's or Master's degree in Computer Science, Information Systems, or related field.

- Certifications (Microsoft 365, Azure, Cisco, PMP, ITIL) strongly preferred.