Description :

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details : Genesys Telecom Engineer II Pune, India

Description :

We are seeking a skilled and experienced Genesys Telecom Engineer to join our team. As a Genesys Telecom Engineer, you will be responsible for the design, implementation, and maintenance of our Genesys CX telecommunications infrastructure. You will collaborate with cross-functional teams to ensure seamless communication systems, troubleshoot technical issues, and provide support to end-users.

Knowledge of legacy Telephony systems like Avaya will be an added advantage. The ideal candidate will possess a strong knowledge of Genesys telecom systems, excellent problem-solving skills, and the ability to work in a fast-paced environment.

Job Responsibilities :

- Design, configure, and implement Genesys CX telecommunications systems.

- Collaborate with internal stakeholders to gather requirements, design solutions, and ensure the Genesys CX telecom infrastructure meets business needs.

- Monitor system performance and network traffic, identify potential issues, and implement proactive measures to ensure optimal performance and reliability.

- Troubleshoot and resolve complex technical issues related to Genesys telecom systems, including voice quality, connectivity, and integration problems.

- Provide technical support and guidance to end-users, resolve user-reported issues, and conduct training sessions to enhance their understanding of Genesys CX telecom systems.

- Implement security measures and ensure compliance with industry standards and regulations, safeguarding the integrity and confidentiality of communication data.

- Collaborate with vendors and service providers to procure telecom equipment, negotiate contracts, and ensure effective service delivery.

- Stay updated with Genesys CX product releases, patches, and firmware updates, evaluate their applicability, and plan and execute system upgrades accordingly.

- Document system configurations, network diagrams, troubleshooting procedures, and user guides to maintain an up-to-date knowledge base.

Experience And Educational Requirements :

- Bachelor's degree in Telecommunications, Computer Science, or a related field. Relevant certifications may be considered in lieu of a degree.

- Proven experience with 3- 5 years as an Genesys Telecom Engineer, working with Genesys PureConnect or Genesys CX.

- Strong knowledge of telephony systems, including VoIP, SIP, H.323, ISDN, and digital/analog endpoints.

- Knowledge of legacy Telephony systems like Avaya will be an added advantage.

- Proficiency in call routing, voice mail, conferencing, and contact center solutions.

- Familiarity with Genesys CX (CCaaS and UCaaS).

- Experience with Genesys CX for administration, configuration, and troubleshooting.

- Solid understanding of IP networking concepts, protocols, and technologies, including LAN, WAN, VLAN, and routing.

- Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.

- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and provide user support.

- Relevant Genesys certifications are highly desirable.

What Cencora offers :

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.