- Perform 24x7 operational readiness for GenAI security platforms, with defined SLAs and consequence management workflows.

- Partner with Security Operations Center to triage, contain, and remediate incidents.

- Ensure observability, logging, and monitoring provide full operational transparency.

- The ideal candidate is detail-oriented, technically adept, and comfortable working in a high-availability environment supporting critical AI operations

- Monitor GenAI platform dashboards, alerts, and performance metrics around the clock.

- Detect and assess incidents, classify severity, and initiate response protocols.

- Perform first-level troubleshooting and escalate issues as required.

- Maintain accurate and timely incident logs.

- Follow standard operating procedures (SOPs) for handling sensitive or customer-facing AI outputs.

- Proven experience in a support or operations role, preferably within the AI or tech industry.

- Strong understanding of Gen AI products and security operations.

- Strong Security foundational knowledge (ideally in the following categories : SaaS, Network Security, Data Security, Risk)

Education :

- Bachelors degree in Computer Science, Information Systems, AI/ML, or related field (or equivalent experience).

Experience :

- 1 - 3 years in technical support, IT operations, or AI/ML systems monitoring.

Preferred :

- Exposure to Generative AI tools (e.g., OpenAI, Anthropic, Hugging Face, Azure AI, Vertex AI).

- Cyber Security Certifications such as CISSP,CISM,SANS.

- GENAI, AI ML certifications