Role : Consulting Engineer PS Collaboration

About the Role :

We are looking for an experienced Consulting Engineer PS Collaboration with strong expertise in Cisco Collaboration and Unified Communications technologies. The ideal candidate will be responsible for deploying, managing, troubleshooting, and supporting enterprise voice, video, messaging, and collaboration environments while working closely with global teams and customers.

Key Responsibilities :

Cisco Collaboration & Unified Communications :

- Deploy, manage, and support Cisco Collaboration technologies, including :

a. Webex Calling

b. Webex Dedicated Instance (DI)

c. Cisco Unified Communications Manager (CUCM)

d. Unity Connection

e. IM & Presence

f. Cisco Emergency Responder (CER)

g. Cisco Expressway

- Perform deployments, migrations, upgrades, patching, health checks, and troubleshooting of enterprise collaboration platforms.

- Manage and support voice, video, messaging, and unified communications environments.

Contact Center & Integrations :

- Configure and support Cisco Unified Contact Center Express (UCCX) solutions, including call routing, scripting, and agent/supervisor configurations.

- Integrate and support Microsoft Teams with Cisco voice and conferencing platforms.

- Work with AudioCodes gateways, Session Border Controllers (SBCs), and SIP interoperability solutions for PSTN connectivity and third-party integrations.

Technical Support & Collaboration :

- Troubleshoot issues related to SIP, VoIP, dial plans, call routing, codec negotiation, and collaboration network architecture.

- Collaborate with internal teams and customers to support enterprise communication infrastructure.

- Provide technical consultation and support for critical business communication systems.

Required Skills & Experience :

- 10 to 15 years of experience in Cisco Collaboration / Unified Communications technologies.

- Strong hands-on expertise in :

a. Cisco Webex Calling, CUCM, Unity Connection, IM & Presence, CER, Expressway

b. Cisco UCCX

c. Microsoft Teams integration

d. AudioCodes gateways and SBCs

e. SIP, VoIP, REST, call routing, and PSTN connectivity

- Strong analytical, troubleshooting, and customer-facing skills.

Educational Qualification :

- Bachelors or Masters degree in Computer Science, Information Technology, or a related field.

GDT IS AN EQUAL-OPPORTUNITY EMPLOYER.

Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sex, marital status, gender identity, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.