Gainwell - Technical Writer

Role : Technical Writer

Experience Level : 7 to 14 years

Location : Remote

Shift Timings : 2 PM to 11 PM IST

Summary :

As a Technical Writer at Gainwell, you will be responsible for creating, updating, and maintaining technical documentation, including manuals, system guides, online help systems, and developer guides. You will have a strong understanding of technical subjects, excellent writing skills, and the ability to convey complex information clearly and concisely.

This role is strictly involved in documenting the product and does not involve access to Protected Health Information (PHI) & Personally Identifiable Information (PII) or any secured/confidential client data. The work is limited to documentation of the product and does not include handling or processing of sensitive health information.

Domain Expertise & Essential Job Functions :

Develop and Maintain Documentation :

- Create, edit, and manage guides, technical manuals, release notes, online help, and other documentation for healthcare products.

- Ensure all documentation is clear and concise.

- Update documentation to reflect new features, enhancements, and changes in the products.

Collaborate with Cross-Functional Teams :

Utilize MadCap Flare :

- Leverage MadCap Flare to create and manage documentation projects.

- Ensure consistent use of styles, templates, and formatting across all documentation.

Version Control and Management :

- Implement and manage version control processes for documentation.

- Track changes and maintain documentation history for reference and audit purposes.

Quality Assurance :

- Review and edit documentation for accuracy, completeness, and compliance with company standards.

- Conduct usability testing to ensure documentation meets the needs.

Continuous Improvement :

- Stay updated with industry trends and best practices in technical writing and healthcare.

- Propose and implement improvements to documentation processes and tools.

Basic Qualifications :

- Bachelor's degree in management, computer science, information systems, or related field preferred

- An ability to work independently across multiple projects, and to meet deadlines.

- An ability to rapidly grasp and apply complex business and technical concepts.

- Entrepreneurial in your approach and able to work with minimal supervision.

- Must have a sound understanding of the software development and software test lifecycle.

- Must have a sound understanding of the Agile methodology.

- Ability to communicate easily with a diverse group of people.

Other Qualifications :

- Good in technical design skills

- Good communication skills to communicate with customers, support personnel, and management.

- Good analytical and problem-solving skills

- Good organization skills to balance and prioritize work.

- Ability to handle multiple tasks simultaneously and switch between tasks quickly.

- Ability to work independently and as part of a team.