About Fulfillment IQ (FIQ):

Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.

We work at the intersection of strategy, operations, and technology where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution.

Role Overview:

The Linux System and Hardware Administrator is the hands-on owner of day-to-day operations for Fulfillment IQ's Linux servers and for the laptops and hardware used by our India-based team. The role sits in the Corporate Technology team within FIQ Group Shared Services.

Mandate:

- Keep laptops and hardware for India-based staff set up, tracked, and working

- Handle routine Linux server administration using defined runbooks

- Resolve support tickets quickly and escalate what you cannot fix with clear notes

- Keep documentation, asset records, and ticket history accurate

Must-Have Qualifications:

- 3 to 5 years of system administration experience, including hands-on hardware and end-user support

- Strong Linux administration from the command line (Ubuntu or RHEL family): users and permissions, file systems, services, packages, and logs

- Experience setting up and troubleshooting web servers (Apache or Nginx) on Linux, with Bash scripting for routine tasks

- Comfort working across Windows 11 and macOS alongside Linux

- Experience administering a directory and identity platform, such as Microsoft 365 and Entra ID or an on-premise Windows Active Directory domain

- Hardware troubleshooting and component replacement, plus networking fundamentals: IP addressing, DNS, DHCP, Wi-Fi, and VPN

Key Responsibilities:

- Hardware & Device Support: Set up, image, and configure Windows 11 laptops and Mac devices; maintain asset register; support office equipment.

- Linux System Administration: Perform routine administration; apply OS updates and patches; monitor server health; run backup checks.

- User Support: Resolve support tickets for hardware, software, and accounts; support Microsoft 365 setup.

- Security & Compliance: Confirm endpoint protection and disk encryption; follow access and data handling policies.

- Documentation & Improvement: Keep tickets and runbooks current; write simple scripts to automate repetitive tasks.

Interview Process:

- Screening call with our Talent Acquisition team

- A 90-minute in-person technical assessment at our Bengaluru office with the Head of Corporate Technology.