Fujitsu - ServiceNow ITOM Technical Consultant

Position : ServiceNow ITOM Technical Consultant

Experience : 6-9 Years

Notice Period : Immediate - 15 days

Employment Type : Long-term Contract

Job Summary :

Key Responsibilities :

- Lead customer engagements by conducting knowledge-sharing sessions and requirements discussions to effectively implement and deploy ServiceNow ITOM solutions.

- Develop and maintain custom Patterns, Probes, and Sensors for both Discovery and Service Mapping.

- Configure CMDB classes for assets and configurations, ensuring accurate relationships and dependencies are maintained. You will also define and manage identification and classification rules for the CMDB.

- Work with external data sources and implement Import Sets and Transform Maps for seamless data ingestion and mapping into the ServiceNow platform.

- Code and script ITOM solutions using technologies like JSON and other relevant languages, with a focus on event and alert rules.

- Deliver technical workshops on the ITOM suite, including Event Management, CMDB, Orchestration, Service Mapping, and Cloud Management.

Required Skills & Qualifications :

- Proven, hands-on experience with ServiceNow ITOM implementations.

- Deep knowledge of ServiceNow CMDB architecture.

- Expertise in developing with Patterns, Probes, and Sensors for Discovery and Service Mapping.

- Proficiency in scripting and coding ITOM solutions, particularly with JSON.

- Strong understanding of Import Sets and Transform Maps.

- A solid grasp of event and alert rules within the platform.

Preferred Skills :

- Experience with Cloud Management on the ServiceNow platform.

- A strong understanding of business and technical requirements, with the ability to articulate them into a solution.

- Knowledge of other ServiceNow modules, such as ITSM or Service Portal.