Fujitsu - ServiceNow CSM/FSM Integration Developer

Description :

We are seeking an experienced ServiceNow CSM/FSM Integration Developer with at least 5 years of hands-on experience in designing, developing, and implementing solutions across Customer Service Management (CSM), Field Service Management (FSM), and related system integrations.

The ideal candidate will have strong technical expertise in ServiceNow development, integration patterns, APIs, and data modeling, along with the ability to translate business requirements into scalable and secure platform solutions.

The successful candidate(s) will be responsible for, but not limited to, the following duties :

- Develop the ServiceNow platform, ensuring that it aligns with the clients current and future business needs.

- Configure, and customize CSM and FSM applications, including case management, work order management, dispatching, and service workflows.

- Develop custom applications extending the CSM and FSM module capabilities.

- Build and enhance B2B and B2C portals, CSM and FSM workspace components, mobile features, and task flows aligning with customer experience requirements.

- Configure business rules, client scripts, UI policies, flows, subflows, and workflows to support end-to-end service operations.

- Develop and maintain integrations between ServiceNow and external systems using REST, SOAP, Integration Hub, scripted REST APIs, MID Servers, and webhooks.

- Build reusable integration patterns and frameworks to improve data integrity and automation across the platform.

- Troubleshoot integration issues, optimize performance, and ensure end-to-end data synchronization.

- Ensure compliance with platform governance, coding standards, security best practices, and CI/CD pipelines.

- Provide post-implementation support, root-cause analysis, and ongoing enhancements for CSM/FSM applications and integrations.

- Monitor system health, resolve defects, and improve platform performance and user experience.

Qualifications: Skills and Experience Requirements :

- 5+ years of ServiceNow development experience, with 3+ years focused on CSM and/or FSM.

- Strong understanding of ServiceNow architecture, data model, and platform capabilities.

- Hands-on experience with REST/SOAP APIs, Integration Hub spokes, scripted APIs, and MID Server integrations.

- Expertise in JavaScript, Glide API, Flow Designer, Business Rules, Client Scripts, and UI actions.

- Experience configuring CSM capabilities (cases, accounts/contacts, entitlements, playbooks) and FSM features (work orders, scheduling, dispatching, mobile).

- Strong problem-solving skills and ability to work in an Agile/Scrum environment.

Preferred :

- ServiceNow certifications Certified Implementation Specialist in CSM, FSM.

- Certified System Administrator (CSA).

- Certified Application Developer (CAD).

- CSM/FSM Micro-Certifications.

- Experience with ServiceNow ATF, DevOps, or automated deployment tools.

- Knowledge of ITOM, ITSM, or ITIL practices.

- Experience with message queues, integration middleware, or event-driven architectures.

Fujitsu Right Now :

There's never been a more exciting time to work at Fujitsu we are currently going through an unprecedented period of transformation and growth, adapting to what the world around us now demands.

This transformation builds on our long-standing heritage of being the trusted technology partner of choice for many and will ensure that we continue to work intimately with both existing and new customers.

Our focus now is ensuring we address the challenges of those customers in todays FAST IT and digitally focused technology landscape.

SaaS and ServiceNow are a big part of this focus for us.

What we offer :

- The opportunity to architect, design and build ServiceNow solutions to multiple sectors both with our existing client base and new customers.

- Unrivalled investment and training in you and your career.

- Stimulating environment offering ongoing learning opportunities.

- Culture of innovation and inspiration.

- Competitive salary and generous benefits.

- A very flexible and creative environment for everyone.