Description:

- A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our clientele includes Fortune 500 & FTSE 100 companies

- Collaborate with the Fraud Technical Lead to design and optimize fraud detection rules using insights derived from large-scale data analysis.

- Investigate emerging fraud trends by interrogating data across multiple systems, identifying patterns and proposing actionable countermeasures.

- Respond to business-critical questions by developing advanced SQL queries and customized reports. Youll go beyond the numbers to deliver clear, meaningful insights to stakeholders across the business.

- Support system quality assurance through user acceptance testing of fraud platform upgrades and enhancements, ensuring all changes meet functional requirements and are free of defects.

- Work with internal support teams and external vendors to resolve system incidents, applying commercial judgement to prioritize and escalate issues appropriately.

Key Skills & Experience:

- Advanced SQL proficiency confident writing complex queries involving joins, subqueries, CTEs, and aggregate functions.

- Experience working with large datasets in an enterprise data warehouse environment (e.g., Oracle, Goggle Cloud Platform).

- Strong analytical mindset with the ability to translate business problems into data-driven solutions.

- Comfortable designing and testing fraud detection logic based on behavioral and transactional data.

- Highly numerate, ideally with experience in a data analysis or fraud analytics role.

- Previous fraud experience is advantageous but not essential technical and analytical capability is key.

- Demonstrates resilience and adaptability when faced with competing priorities.

Disclaimer:

- Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.