Position Summary:

The Technical Lead is responsible for leading the technical delivery of observability and monitoring initiatives within customer transformation programs. The role combines hands-on engineering expertise with technical leadership, ensuring successful onboarding, migration, implementation, and operation of applications on the Splunk platform.

Key Responsibilities:

1. Technical Delivery Leadership:

- Lead a team of engineers delivering observability solutions across multiple applications and migration waves.

- Own technical delivery quality, risks, and timeline for assigned workstreams.

- Coordinate implementation activities between customer teams, vendors, and internal delivery teams.

- Provide technical coaching, onboarding, and mentoring for engineers.

2. Customer & Vendor Engagement:

- Communicate directly with customer engineering teams, architects, and external vendors.

- Lead technical workshops, implementation meetings, troubleshooting sessions, and migration reviews.

- Act as the primary technical escalation point during delivery.

3. Hands-on Technical Activities:

- Support application onboarding and migration to Splunk.

- Configure and optimize:

1. Dashboards

2. Alerts

3. Monitoring rules

4. Data pipelines

- Perform:

1. Log analysis

2. Performance analysis

3. Root cause investigation

4. Data validation

- Install and troubleshoot:

1. Splunk agents

2. OpenTelemetry Collectors

3. Instrumentation libraries

- Review application instrumentation and source code where required.

- Support complex migration and integration activities.

4. Planning & Estimation:

- Contribute to technical assessments, implementation planning, and effort estimation.

- Identify risks, dependencies, and technical constraints.

- Support proposal development and customer technical reviews.

Experience & Qualifications:

- 7+ years of IT experience.

- 3+ years leading engineering or implementation teams.

- Experience with Splunk, OpenTelemetry, observability platforms, or enterprise monitoring solutions.

- Experience working in customer-facing delivery environments.

- Strong troubleshooting and stakeholder communication skills.

- Professional English communication skills.