- Develop, build, implement and support Agentforce and/or Einstein AI solution architecture by interaction with client SME and stakeholders using Salesforce or any other Hyperscalar provided Generative AI / Large Language Models

- Provide guidance to the Agentforce / Einstein AI developers for agentic solution and tool implementation

- Hands-on expertise in Agent creation including topic, instruction and action. Prompt development using Einstein prompt builder, solution reviews, build and testing phases

- Data Cloud expertise for building RAG, data ingestion, batch data transformation, Einstein Studio, Agentforce analytics and auditing.

- Lead the Agentforce Implementation by creating Prompts, Trust Layer, integration of AI components within Salesforce

- Participate in technical reviews with client stakeholders on the Agentforce solution

- Interface with Cognizant technology CoE to bring in thought leadership

- Co-ordinate between onshore and offshore teams for solution implementation

- Own deliverables pertaining to technical artefacts and participate in client reviews

- Prepare and review the Agentforce components for confirming with Business requirement

- Collaborate with the Salesforce Architect to design the Agentforce assets in accordance with the business requirements

- Support to System Integration Testing and User Acceptance Testing in terms of defect clarification

Skills Required :

- Full time bachelors or masters degree in engineering

- 5 to 12 years of technical experience in Salesforce domain

- Minimum 6 months to 1-year hands-on experience in Salesforce Agentforce or Einstein AI projects

- Strong understanding of Salesforce transactional data models and modern data infrastructure

- Experience with standard and extensible functionality of Salesforce Sales, Service or Marketing Clouds

- Knowledge of SOQL, Flow, Apex & Lightning Web Component

- Integration experience using Web based technologies (SOAP, REST)

- Experience with integration tools such as Informatica/Jitterbit/MuleSoft will be a plus

Certifications :

- Agentforce Specialist certification

- Data Cloud Consultant certification

- Platform Developer I