Wissenpro IT Solutions Pvt Ltd is a specialized technology services firm focused on delivering robust IT infrastructure and enterprise collaboration solutions. Operating at the intersection of cloud transformation and systems management, the company supports a diverse portfolio of enterprise clients in optimizing their digital workspaces. With a commitment to operational excellence, Wissenpro provides the technical backbone that enables seamless communication and data management for organizations navigating complex hybrid cloud environments.

Role Overview :

As an Exchange Administrator, you will be responsible for the health, security, and performance of our clients' messaging and collaboration environments. You will work closely with internal engineering teams and client stakeholders to manage complex Exchange and Microsoft 365 infrastructures. Your daily contributions will ensure high availability for critical communication services, directly impacting the productivity and operational continuity of the end-users you support.

Key Responsibilities :

- Manage and maintain on-premises Exchange Server environments and Exchange Online tenants to ensure 99.9% service availability for global users.

- Execute complex mailbox migrations and hybrid configurations to facilitate seamless transitions between legacy systems and Microsoft 365 cloud environments.

- Configure and monitor security protocols, including anti-spam, anti-malware, and data loss prevention policies, to protect organizational communication channels.

- Resolve escalated technical incidents related to messaging, calendar synchronization, and SharePoint Online access to minimize downtime for business operations.

- Perform routine health checks, patch management, and capacity planning to optimize system performance and resource utilization.

- Collaborate with cross-functional IT teams to implement identity management solutions and ensure consistent access control across the collaboration suite.

Required Skillset :

- Demonstrate deep technical proficiency in managing Microsoft 365, Exchange Online, and legacy Exchange Server architectures within large-scale enterprise environments.

- Possess hands-on experience in administering SharePoint Online, including site collection management and permission structures.

- Exhibit strong analytical skills to troubleshoot complex messaging flow issues, transport rule conflicts, and authentication errors.

- Communicate technical concepts effectively to non-technical stakeholders and provide clear, actionable documentation for system configurations.

- Adapt quickly to evolving cloud technologies and maintain a proactive approach to security updates and compliance requirements.

- Hold a Bachelor's degree in Computer Science, Information Technology, or a related field, with 4 to 7 years of relevant professional experience in messaging and collaboration administration.

- Ability to work effectively in a collaborative, office-based environment in Bangalore, engaging with team members to solve high-priority technical challenges.