Job Title : End User Computing (EUC) Support Engineer

Experience : 6 to 8 Years

Skill Category : IT IS_CNS_Voice Network_Cisco

Job Description :

We are seeking an experienced End User Computing (EUC) Support Engineer with 6 to 8 years of experience in providing end-user support, Microsoft 365 administration, and desktop support services. The ideal candidate should possess strong troubleshooting skills, hands-on experience with Microsoft Office applications, and a good understanding of Microsoft Teams Voice services.

Roles & Responsibilities :

- Provide End User Computing (EUC) support for desktops, laptops, peripherals, and workplace devices.

- Troubleshoot hardware, software, operating system, and application-related issues.

- Support users with Microsoft Office applications including Outlook, Word, Excel, PowerPoint, and Teams.

- Assist in managing and supporting Microsoft 365 services, including user account management and basic administration.

- Provide basic support for Microsoft Teams Voice, including user provisioning, call quality troubleshooting, and collaboration features.

- Install, configure, and maintain Windows operating systems and standard enterprise applications.

- Diagnose and resolve end-user incidents while adhering to SLA requirements.

- Coordinate with infrastructure, networking, and application support teams for issue resolution.

- Document incidents, service requests, and troubleshooting steps using ITSM tools.

- Ensure compliance with IT policies, security standards, and operational procedures.

- Deliver excellent customer service and communicate effectively with end users and stakeholders.

Essential Skills :

- 68 years of experience in End User Computing (EUC) support.

- Good knowledge of desktop and laptop troubleshooting.

- Strong understanding of Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

- Basic knowledge of Microsoft 365 services.

- Basic understanding of Microsoft Teams Voice administration and troubleshooting.

- Experience with Windows operating systems and end-user device management.

- Strong analytical and troubleshooting skills.

- Excellent communication and customer support skills.

- Ability to work in a fast-paced, SLA-driven environment.

Desirable Skills :

- Experience with Active Directory and Azure Active Directory.

- Knowledge of Microsoft Intune or endpoint management tools.

- Familiarity with ITIL processes and ITSM tools such as ServiceNow.

- Basic networking knowledge (TCP/IP, DNS, DHCP).

- Experience supporting collaboration and unified communication platforms.

Primary Skill : End User Computing (EUC)

Secondary Skills : Microsoft 365, Microsoft Office, Microsoft Teams Voice, Windows Support, ITSM, Customer Support