EIL Global is a dynamic IT service provider headquartered in Adelaide, Australia, with a strong presence across Asia Pacific and EMEA.

We specialize in delivering cutting-edge IT solutions in desktops, servers, networks, and data center technologies.

Our expertise spans the entire spectrum of IT infrastructure, with a focus on digital transformation through professional and managed services, AIOPS, AI-based workforce automation, and blockchain solutions.

Requirements :

EUC / Network Smart Hands Engineer On Call/Casual.

Location : Noida, Mumbai, Bangalore, Chennai (Multiple Sites Onsite Support).

Employment Type : Independent Contractor / On Call/Casual Basis.

Work Mode : Onsite (Field Support / On-Demand/Casual).

Role Overview :

We are looking for an experienced EUC (End User Computing) / Network Smart Hands Engineer to provide onsite technical support under an On Call/ Casual model across client locations in India.

The ideal candidate should have strong troubleshooting skills in desktop, laptop, printer, and network hardware, along with hands-on experience handling break-fix, installation, and maintenance activities.

Key Responsibilities :

- Provide onsite EUC and network smart hands support for incidents, service requests, and installations.

- Perform break-fix, IMAC (Install, Move, Add, Change), and preventive maintenance activities.

- Support network device installations such as routers, switches, access points, and cabling.

- Handle hardware replacements, upgrades, and troubleshooting for end-user devices.

- Collaborate with remote support and service desk teams to ensure timely resolution.

- Maintain accurate logs of dispatch calls, asset details, and work completion reports.

- Coordinate with vendors or third-party support teams when needed.

- Ensure all activities adhere to client SLAs and ITIL processes.

Required Skills & Experience :

- 36 years of experience in Desktop Support / EUC / Smart Hands / Field Engineering.

- Strong knowledge of Windows OS, O365, Active Directory, and common desktop applications.

- Basic understanding of network concepts (LAN/WAN, IP addressing, cabling, patching).

- Hands-on with hardware troubleshooting (laptops, desktops, monitors, printers, peripherals).

- Familiarity with ticketing tools like ServiceNow, Remedy, or similar.

- Excellent communication and coordination skills.

- Must have a valid drivers license and willingness to travel to client sites.

Preferred Qualifications :

- ITIL Foundation certification preferred.

- CompTIA A+ / N+ or equivalent vendor certifications (HP, Dell, Cisco) are an advantage.

- Prior experience in Casual/on-demand support engagements.

Work Scope :

- On-demand/Casual calls during business hours (may include after-hours/weekend support as per SLA)