EUC Linux Consultant - Linux Administration

Job Title: EUC Linux Consultant

Experience: 5-10 Years

Employment Type: Full-Time

Role Overview :

The ideal candidate will bring strong expertise in Linux administration, endpoint management, automation, and L3/L4 troubleshooting, ensuring seamless user experience and system reliability across enterprise environments.

Key Responsibilities :

Linux & Endpoint Management :

- Manage user environments, desktop configurations, and endpoint security policies

- Ensure system performance, stability, and compliance with organizational standards

Advanced Troubleshooting (L3/L4) :

- Diagnose and resolve issues related to system performance, authentication, networking, and software conflicts

- Perform root cause analysis (RCA) and implement preventive measures

User Environment & Authentication :

- Support user access, permissions, and environment-related issues

- Ensure secure and seamless login/access experiences

Automation & Configuration Management :

- Manage infrastructure and configurations using tools like Puppet

- Automate repetitive tasks, patching, provisioning, and compliance checks

ITSM & Incident Management :

- Ensure timely resolution of tickets within defined SLAs

- Maintain proper documentation and ticket updates

Collaboration & Stakeholder Communication :

- Communicate effectively with stakeholders, providing updates on incidents and resolutions

- Participate in change management and release processes

Documentation & Knowledge Management :

- Track tasks, bugs, and improvements using Jira

- Ensure version control and collaboration through GitHub

Required Skills & Qualifications :

Technical Skills :

- Expertise in L3/L4 troubleshooting for OS, endpoints, and user environments

- Hands-on experience with ITSM tools (ServiceNow preferred)

- Proficiency in configuration management tools (Puppet)

- Strong scripting skills in Bash and Python

- Experience with Ansible for automation and orchestration

- Knowledge of authentication systems (LDAP, AD, Kerberos, SSO)

- Familiarity with version control and collaboration tools (GitHub, Jira, Confluence)

Soft Skills :

- Excellent communication and stakeholder management skills

- Ability to work in a fast-paced, SLA-driven environment

- Proactive mindset with attention to detail

Preferred Qualifications :

- Experience in enterprise EUC environments

- Exposure to cloud platforms (AWS/Azure/GCP) is a plus

- Knowledge of endpoint security and compliance frameworks

Key Competencies :

- Incident & Problem Management

- User Experience Enhancement

- Cross-team Collaboration

- Continuous Improvement Mindset