EUC & Device Strategy Lead

Description :

- End-to-End Service Ownership (M365 + AI)

Own collaboration platforms across the enterprise:

- Microsoft Teams

- Exchange Online

- SharePoint Online

- OneDrive

- AI capabilities within the ecosystem

- Define service strategy, roadmap, and operating model.

- Ensure alignment with business priorities and workforce needs.

- Take ownership of platform decisions, prioritization, and changes.

Balance :

- User experience

- Security & compliance

- Cost efficiency

- AI Enablement & Rollout

- Drive AI adoption and readiness across collaboration platforms.

Ensure safe and responsible AI deployment in partnership with :

- Identity teams

- Security

- Legal

- Data Governance

- Define foundational requirements for AI success:

- Clean and structured content (content hygiene)

- Permission models

- Information architecture

- Governance alignment

Lead enablement through :

- Training programs

- Adoption strategies

- Clear usage frameworks

- Service Health & Operational Excellence

- Own reliability, performance, and overall service health.

Define and track :

- KPIs

- SLAs

- User experience metrics

- Adoption trends

Work closely with support/ops teams for :

- Incident management

- Problem management

- Change management

- Lead root cause analysis for major issues and ensure fixes stick (preventive + corrective actions).

- Platform Standards & Configuration Governance

- Define configuration standards and guardrails for all collaboration services.

Ensure consistency across :

- Tenants

- Regions

- Workloads

Align configurations with :

- Enterprise architecture

- Security policies

- Zero Trust principles

Make sure standards are :

- Documented

- Easy to consume

- Enforced via tools/policies

Ideal Candidate :

- Strong EUC & Device Strategy Lead

- Must have 8+ years of experience in endpoint/device strategy or EUC leadership roles in enterprise setups, with proven techno-functional ability to drive standards, governance, and adoption across teams.

- Must have hands-on depth with Intune, MECM, and Jamf, including managing Windows, macOS, and Mobile Device Management (MDM) at scale.

- Must have experience handling 1000+ devices in enterprise environments, including configuration, patching, tagging, and compliance enforcement.

- Must have end-to-end device lifecycle ownership experience covering device selection, enrollment, provisioning, refresh, reuse, and decommissioning, with alignment across procurement, finance, and security.

- Must have strong endpoint security and Zero Trust alignment experience, including device trust, compliance posture, access enforcement, and converting security requirements into practical endpoint policies.

- Must have experience defining endpoint standards, baselines, governance models, and documentation, with familiarity in tools like ServiceNow, Jira, or similar.

- Must have experience owning vendor/service provider relationships (defining SLAs, scope, operational guardrails) and building long-term EUC roadmap including evaluating new tools, reducing tech debt, and driving modern cloud-first endpoint management.

- Must have strong stakeholder management and cross-functional influence skills to work with security, identity, infrastructure, and collaboration teams without direct authority.