EUC & Device Strategy Lead

Role & Responsibilities :

- 1. End-to-End Service Ownership (M365 + AI)

- Own collaboration platforms across the enterprise :

1. Microsoft Teams

2. Exchange Online

3. SharePoint Online

4. OneDrive

5. AI capabilities within the ecosystem

- Define service strategy, roadmap, and operating model.

- Ensure alignment with business priorities and workforce needs.

- Take ownership of platform decisions, prioritization, and changes.
Balance :

1. User experience

2. Security & compliance

3. Cost efficiency

2. AI Enablement & Rollout :

- Ensure safe and responsible AI deployment in partnership with :

1. Identity teams

2. Security

3. Legal

4. Data Governance

- Define foundational requirements for AI success :

1. Clean and structured content (content hygiene)

2. Permission models

3. Information architecture

4. Governance alignment

- Lead enablement through :

1. Training programs

2. Adoption strategies

3. Clear usage frameworks

3. Service Health & Operational Excellence

- Own reliability, performance, and overall service health.

- Define and track :

1. KPIs

2. SLAs

3. User experience metrics

4. Adoption trends

- Work closely with support/ops teams for :

1. Incident management

2. Problem management

3. Change management

- Lead root cause analysis for major issues and ensure fixes stick (preventive + corrective actions).

4. Platform Standards & Configuration Governance :

- Ensure consistency across :

1. Tenants

2. Regions

3. Workloads

- Align configurations with :

1. Enterprise architecture

2. Security policies

3. Zero Trust principles

- Make sure standards are :

1. Documented

2. Easy to consume

3. Enforced via tools/policies

Ideal Candidate :

- Mandatory (Experience 1) : Must have 8+ years of experience in endpoint/device strategy or EUC leadership roles in enterprise setups, with proven techno-functional ability to drive standards, governance, and adoption across teams.

- Mandatory (Experience 2) : Must have hands-on depth with Intune, MECM, and Jamf, including managing Windows, macOS, and Mobile Device Management (MDM) at scale.

- Mandatory (Experience 3) : Must have experience handling 1000+ devices in enterprise environments, including configuration, patching, tagging, and compliance enforcement.

- Mandatory (Experience 4) : Must have end-to-end device lifecycle ownership experience covering device selection, enrollment, provisioning, refresh, reuse, and decommissioning, with alignment across procurement, finance, and security.

- Mandatory (Experience 5) : Must have strong endpoint security and Zero Trust alignment experience, including device trust, compliance posture, access enforcement, and converting security requirements into practical endpoint policies.

- Mandatory (Experience 6) : Must have experience defining endpoint standards, baselines, governance models, and documentation, with familiarity in tools like ServiceNow, Jira, or similar.

- Mandatory (Experience 7) : Must have experience owning vendor/service provider relationships (defining SLAs, scope, operational guardrails) and building long-term EUC roadmap including evaluating new tools, reducing tech debt, and driving modern cloud-first endpoint management.

- Mandatory (Skill) : Must have strong stakeholder management and cross-functional influence skills to work with security, identity, infrastructure, and collaboration teams without direct authority.

- Preferred (Certifications) : Certifications such as CISSP, CISA, CRISC, or equivalent in endpoint management, device platforms, or security.

- Preferred (Skill) : Proven track record of modernizing endpoint ecosystems without breaking operations, with strong bias towards standardization, simplification, and improved user experience.