About the Role :

We are looking for a seasoned EUC & Device Strategy Lead to drive enterprise-wide endpoint strategy, collaboration platforms, and AI enablement. This is a high-ownership role responsible for defining standards, governance, and roadmap across modern workplace technologies while ensuring scalability, security, and superior user experience.

Key Responsibilities :

- Own collaboration platforms across the enterprise including Microsoft Teams, Exchange Online, SharePoint Online, OneDrive, and AI capabilities within the ecosystem

- Define service strategy, roadmap, and operating model aligned with business priorities and workforce needs

- Take ownership of platform decisions, prioritization, and change management

- Balance user experience, security and compliance, and cost efficiency

- Drive AI adoption and readiness across collaboration platforms

- Ensure safe and responsible AI deployment in partnership with Identity, Security, Legal, and Data Governance teams

- Define foundational requirements such as content hygiene, permission models, information architecture, and governance alignment

- Lead enablement through training programs, adoption strategies, and clear usage frameworks

- Own reliability, performance, and overall service health

- Define and track KPIs, SLAs, user experience metrics, and adoption trends

- Collaborate with support and operations teams for incident, problem, and change management

- Lead root cause analysis for major issues and ensure preventive and corrective actions

- Define configuration standards and governance frameworks for collaboration services

- Ensure consistency across tenants, regions, and workloads

- Align configurations with enterprise architecture, security policies, and Zero Trust principles

- Ensure standards are documented, easy to consume, and enforced through tools and policies

Ideal Candidate Profile:

Mandatory Experience:

- 8+ years of experience in endpoint/device strategy or EUC leadership roles in enterprise environments with strong techno-functional capabilities

- Hands-on expertise with Intune, MECM, and Jamf including managing Windows, macOS, and mobile device environments at scale

- Experience managing 3000+ devices including configuration, patching, tagging, and compliance enforcement

- End-to-end device lifecycle ownership experience including device selection, enrollment, provisioning, refresh, reuse, and decommissioning with cross-functional alignment across procurement, finance, and security

- Strong experience in endpoint security and Zero Trust frameworks including device trust, compliance posture, and access enforcement

- Experience defining endpoint standards, governance models, baselines, and documentation with exposure to tools like ServiceNow, Jira, or similar

- Experience managing vendor and service provider relationships including defining SLAs, scope, and operational guardrails

- Proven ability to build long-term EUC roadmap including tool evaluation, tech debt reduction, and modern cloud-first endpoint strategy

Mandatory Skills :

- Strong stakeholder management and cross-functional collaboration skills to work with security, identity, infrastructure, and collaboration teams without direct authority

Preferred Qualifications :

- Certifications such as CISSP, CISA, CRISC, or equivalent in endpoint management, device platforms, or security

- Proven track record of modernizing endpoint ecosystems with focus on standardization, simplification, and improved user experience

- Experience working in global or multi-region enterprise environments

Why Join Us?

- Opportunity to lead enterprise-scale endpoint and workplace transformation

- High ownership role with direct impact on digital workplace and security strategy

- Work in a modern, cloud-first environment with cross-functional global teams