What You Will Do:

- Supervise Daily Operations and Set Priorities: Lead and supervise the team's daily activities, setting clear priorities and coordinating work to ensure tasks are completed and operational goals are met.

- Manage Team Performance and Development: Be accountable for the team's output, conducting performance appraisals, pay reviews, and facilitating the training and development of team members.

- Direct Technology Solution Delivery: Oversee the team's process for designing, developing, testing, debugging, and implementing short and long-term IT solutions and software changes within business projects.

- Resolve Operational Problems: Identify and actively resolve day-to-day problems and roadblocks to ensure continuous operational success, making decisions guided by established policies and procedures.

- Maintain Technical Capabilities: Ensure the team develops and maintains required technical capabilities and products, providing necessary engineering support and technical consultation on critical applications.

What Experience You Need:

- Software Development and Engineering: Extensive, hands-on experience in the full software development lifecycle (SDLC), including coding, testing, debugging, and implementing software solutions.

- Team Supervision and Leadership : Proven experience in supervising the daily activities of a team (preferably production or technical support roles) and being accountable for their operational performance.

- Project and Delivery Management: Experience delivering Technology change through project-based work, including developing and implementing short and long-term IT solutions and adapting existing system designs.

- People Management Fundamentals: Experience with core people management responsibilities, such as conducting performance appraisals, pay reviews, and employee training/development.

- Technical Architecture/Systems Integration: Experience with the design, development, or maintenance of applications, systems architecture, network systems, or applications infrastructure.

- Operational Problem Solving: Demonstrated ability to identify and resolve day-to-day operational problems and make decisions guided by policies and business plans.

What Could Set You Apart:

- Driving Automation and Efficiency: Proven track record of automating technical capabilities and streamlining processes that significantly reduced manual effort or accelerated development cycle times, demonstrating a high-impact approach to engineering.

- Cross-Functional Coordination Excellence: Exceptional ability to coordinate work activities with multiple other supervisors/functions to unblock complex projects and ensure seamless alignment, showcasing leadership that extends beyond your immediate team.

- Strategic Talent Development: Concrete experience in not just supervising, but actively mentoring and elevating team members into more senior technical roles, demonstrating a commitment to building long-term organizational capability.

- Complexity Management (Adaptation): Specific examples of successfully leading the team through highly complex tasks involving the modification or adaptation of critical, existing system designs, ensuring stability while delivering new functionality.

- Proactive Risk & Problem Mitigation: Instead of just reacting to problems, evidence of proactively identifying systemic issues or technical debt and implementing long-term solutions that prevent recurring operational failures and improve system.