Work Timings : Rotational shift 8am to 5pm or 1pm to 10 pm ( Rotational On call support weekends)

Interview Process : 3 rounds (Looking for local Bangalore candidates who can attend 2nd round F2F in office premises)

Responsibilities :

- Ability to analyze, troubleshoot and resolve customer issues.

- Coordinates with various functions within the company to ensure customer requests are handled/routed appropriately and in a timely manner, by owning issues until closure.

- Good abilities to establish relationships and strong Customer focus

- Serves as customer contact for technical and service related problems

- Great teammate that is ready to contribute or lead elements of solving and problem resolution

- Ability to deal with stressful situations with colleagues and customers

- Must have the ability to communicate effectively in English language both verbal and written

- Documenting troubleshooting and problem resolution steps, by determining the best course of action.

- Should be able to understand development code for debugging purposes when needed.

- Ability to learn and adapt to new technologies based on organization needs

- Ensure all tickets meet the targets for resolution, escalation, documentation & completion.

- Train and mentor team members and perform other duties as assigned.

- Track and report issues within the CPI (Continuous Product Improvement) process to assure proper resolution to ongoing issues.

- Create and report product improvement ideas including functional enhancements and supportability improvements.

Qualification :

- Bachelor's Degree in computer or engineering related field (or related field experience).

- Minimum of 5 years related Product support engineering experience preferred, working directly with End-user customers.

- Support Application running on .Net core with WebAPI, with the ability to understand the code.

- Lead and provide advanced support for Databricks clusters and environments

- Design, develop, and troubleshoot SQL queries, Python/Java scripts, and APIs for data integration and analytics.

- Collaborate with data engineers, developers, and collaborators to address technical challenges.

- Automate workflows and improve processes to enhance operational efficiency.

- RHEL operating system (certification preferred)

- A good AWS, Networking and Communication protocol knowledge

- Experience in data bricks and writing simple to medium complex SQL queries

- Shell/Perl Scripting experience with a good knowledge of API, Webhooks & HTML.

- Above average knowledge in all phases of systems analysis, the software development process and/or functional engineering principles

- Should be a self - driven individual and be able to independently handle the assignments.

- Development background in .Net would be a plus.

- Document support processes, standard methodologies, and resolution steps for recurring issues.

About Epsilon :

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, weve provided marketers from the worlds leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual.

And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilons comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology.

We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.