Description :

- Act as the lead engineer on large or complex client deploy projects.

- Act as the lead engineer on product engineering projects to further develop our service.

- Provide AWS subject matter expertise advice and assistance to pre-sales architects.

- Installation, configuration, and ongoing management of O/S and AWS services.

- Implementing and maintaining custom client machine images and centralised configuration management to enable quick repeatable builds and auto-scaling.

- Maintaining high availability through proactive measures.

- Troubleshooting and resolving complex technical issues.

- Ensuring clients & partners are updated on current status of work and issues.

- Raise, investigate and resolve problems and known errors in line with the problem management process.

- Ability and willingness to proactively improve ways of working, automation and processes via our continual improvement Kanban board.

- Partake in an oncall rota to provide 24x7 4th line support for Ensonos AWS clients.

- Proactively keep up to date on AWS services and developments.

- Buddy new members of the team and train other teams.

- Act as team leader and technical escalation point in Managers absence.

Skills And Experience :

- 8+ years experience in supporting highly customer-focused mission critical environments (e. high profile websites or enterprise infrastructure) essential.

- 3+ years experience of engineering, architecting, or supporting AWS solutions.

- Excellent O/S knowledge and experience in Linux or Windows with basic knowledge of the other.

- MCSE/RHCE or equivalent level of knowledge preferred.

- Experience of implementing and supporting AWS based instances and services (e.gEC2, S3, EBS, ELB, RDS, IAM, Route53, Cloudfront, Elasticache, WAF etc.

- Hold a number of current AWS Associate and Professional level Certifications.

- Hold at least one AWS Certified Speciality certification (e.g. Security or Networking ).

- Experience of building and maintaining scalable and auto-scaled environments using automation and configuration management tools (e.g. Cloudformation/Terraform and Ansible) beneficial or can be gained.

- Scripting ability in one or more of Python, Powershell, Bash, Perl.

- Experience of using Git for version control useful.

- Experience of working with or supporting containerized environments (ECS/EKS/Kubernetes/Docker).

- Experience of Jenkins or other CI/CD pipeline technology useful or can be gained.

- Good knowledge of TCP/IP.

- A degree in a computing-related discipline preferred or equivalent ability and knowledge.

- Excellent written and verbal communication skills.

- Experience working in an ITIL environment beneficial.

- Desire to continually grow, develop and improve.

- Must be self-motivated, a self-starter and possess a good working attitude.

- Client focused and results driven.

- Able to implement supportable solutions and make the complex simple.

- Able to perform as a role model within the team.