Job Title : Associate Application Support Specialist L1

Experience : 1 - 2 years of experience in IT operations or application support.

Location : Pune, Bangalore, Chennai & Hyderabad.

Mode of work : Hybrid - 3 Days work from Office.

Shift : Open for 24/7 rotational shifts, including night shift.

Role Summary :

The L1 Analyst provides first line operational support for business-critical applications. The role focuses on monitoring, alert handling, initial triage, basic troubleshooting, user assistance, and timely escalation, ensuring stable and reliable application operations. L1 works closely with L2/L3 teams and follows runbooks, SOPs, and ITSM processes to maintain service continuity.

Key Responsibilities :

Monitoring & Alert Handling :

- Monitor application and system health using approved monitoring tools.

- Acknowledge and respond to alerts within SLAs.

- Perform basic triage, identify impacted components, and check application availability.

- Identify common Java-related errors/exceptions from logs.

- Monitor batch jobs (Autosys or equivalent) and perform approved restarts.

Initial Troubleshooting & Recovery :

- Execute basic scripts (Shell/Python/PowerShell) for health checks, log collection, and validations.

- Perform standard recovery actions as per runbooks and SOPs.

- Validate application health after restarts or changes.

Incident Management & Escalation :

- Log, categorize, and update incidents accurately in ServiceNow or similar ITSM tools.

- Resolve issues within L1 scope; escalate to L2/L3 with complete diagnostic context.

User Support & Documentation :

- Assist users with basic issues such as access, navigation, and configuration.

- Contribute to KB articles, SOP updates, and shift handover notes.

Compliance & Collaboration :

- Follow security, access control, and audit requirements.

- Work with L2/L3, development, and support teams to improve operational processes.

Technical Skills :

- Basic understanding of Java application components (JVM, heap, threads - high-level).

- Basic Unix/Linux commands.

- Ability to execute Shell/Python/PowerShell scripts.

- Familiarity with monitoring tools (Grafana, Splunk, AppDynamics).

- Knowledge of networking basics, batch operations, MQ, ITSM processes.

- Understanding of Autosys or similar schedulers.

- Basic COBOL knowledge.

- SQL DB fundamentals knowledge, querying skills.

Soft Skills :

- Strong communication and customer service skills.

- Ability to follow detailed procedures and document work clearly.

- Analytical mindset and willingness to learn.

- Ability to work in 24/7 rotational shifts.

Experience & Education :

- 0.5 - 2 years of experience in IT operations or application support.

- Bachelors degree in IT/Computer Science or equivalent technical qualification (preferred).

- Experience with ticketing systems and remote support tools is a plus.

Working Conditions :

- Rotational shifts including nights/weekends/holidays.

- Fast-paced environment with multiple priorities.

- Hybrid working model.

- F2F Drive : Candidate should be comfortable attending F2F Drive on 21 & 22 August 2026.