About company : We delivers the world's first AI-powered Customer Experience Automation- platform that has been purpose-built, from the ground up, to intelligently automate entire customer journeys, end to end. Designed to deliver delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, it is the first-of-its-kind system of intelligence. It combines Conversational Automation and Knowledge Work Automation in a No-Code, Cloud-native, SaaS platform to digitally transform every step of the complete enterprise customer experience - from Micro-engagements- to entire customer journeys.

Roles & Responsibilities :

What You'll Do :

Manage a team of engineers developing highly scalable, performant, easily maintainable & well-tested product features
Exude a strong sense of feature & delivery ownership, agility, and an urge for continuous learning
Develop and maintain an extremely strong culture of engineering innovation, within the teams
Ensure the delivery of technical initiatives through design to agile development phases
Help creatively solve business problems by supporting the necessary backend, frontend, and API infrastructure
Evaluate engineering requirements and design proposals in a technical capacity, in collaboration with Product Management
Evaluate and develop the technical performance of individual contributors within the team
Effectively collaborate with other teams across the organization to meet the release expectations
Be in touch with the latest frameworks in the industry, and be influential in all choices related to SaaS application stack
Evaluate requirements and work with PMO to create a project plan
Effectively facilitate daily stand-ups, early risk identification and mitigation, dependency resolution, follow-ups for gap-closure, etc.

The experience you need :

9+ years of professional software development experience, which includes substantial & demonstrable implementation expertise using Java/Node.JS/Golang
3+ years of direct people management experience in a techno-managerial capacity
Strong ability to write and evaluate code
Strong track record of delivering complex projects on time
Any certifications? PMI or Scrum??
An expert scrum master and an Agile practitioner
Demonstrated the ability to lead teams of highly skilled developers
Extensive prior work with cloud-based SaaS platform(s); broad experience developing high-throughput backend systems, microservices, API layers, etc.
Working experience in Spring, Spring Boot, or related java frameworks, RESTful API design and development, event-driven architecture
Knowledge of distributed systems, proficiency working in Linux environment
Strong Software development fundamentals, architecture, algorithms, and problem-solving skills
Deep understanding of observability concepts and tooling.
Excellent written and verbal communication, strong organizational skills, and attention to details

Preferred :

Experience with Amazon AWS services, CICD
Understanding of distributed systems, asynchrony, and message-based architectures
Experience working with HTML/CSS React/Angular frameworks
Experience with NoSQL databases like MongoDB
Experience working in a load-balanced, large, stateless microservices environment Bachelor/Masters in Computer Science or a related field