EMS Application Lead

Responsibilities :

- Manages enterprise messaging platforms and internal broadcast tools.

- Leads transitions, ensures compliance, and coordinates platform enhancements.

- Lead transitions, KT, and policy enforcement for messaging tools.

- Administer calendar/email configurations, aliases, and directories.

- Oversee Staffbase content workflows and API integrations.

- Manage SendGrid and Twilio-based messaging systems.

- Ensure platform compliance, audit readiness, and policy documentation.

- Maintain SLAs, runbooks, and support SOPs.

- Coordinate escalations with vendors and internal IT.

Requirements :

- Tools : Google Workspace, M365 Staffbase, Twilio, SendGrid.

- 5+ years of experience administering enterprise communication platforms, including Google Workspace and Microsoft 365

- In-depth understanding of Gmail/Outlook admin controls, security settings, SPF/DKIM/DMARC configuration, and MDM enforcement.

- Skilled in managing shared drives, group policies, retention policies, delegated access, calendar federation, and hybrid setup

support.

- Experience administering internal broadcast tools such as Staffbase, with editorial workflows, audience segmentation, publishing governance, and analytics dashboards.

- Proficient in Twilio/SendGrid API-based email and SMS communication configuration, permission scoping, and event/webhook monitoring.

- Knowledge of compliance operations : legal holds, audit trails, SOC2/ISO/ITGC reporting requirements.

- Ability to write and maintain robust SOPs, escalation matrices, KB articles, and onboarding manuals.

- Proven ability to lead incident resolution across multi-vendor setups and document RCAs for broadcast/email failures.