- Discovery & Service Mapping Implementation : Design, develop, and maintain ServiceNow Discovery patterns, probes, and sensors to accurately discover IT infrastructure components across diverse environments.

- Implement and configure Service Mapping to automatically create and update relationships between CIs, providing a clear service-centric view of the IT landscape.

- Event Management Configuration : Configure and optimize ServiceNow Event Management to consolidate events from various monitoring tools, filter noise, correlate events into actionable alerts, and trigger automated responses.

- CMDB Management : Ensure the integrity and accuracy of the Configuration Management Database (CMDB) by designing and implementing robust CI classes, identifiers, and reconciliation rules.

- Work on data normalization and reconciliation processes to maintain a high-quality CMDB.

- MID Server Configuration & Maintenance : Deploy, configure, and maintain MID (Management, Instrumentation, and Discovery) Servers to facilitate communication between ServiceNow and various IT infrastructure components.

- Third-Party Integrations : Develop and manage integrations with third-party monitoring tools (e.g., SolarWinds, Nagios, SCOM, Dynatrace) to feed data into ServiceNow ITOM modules.

- Scripting & Workflow Development : Utilize JavaScript scripting, Flow Designer, and Business Rules to build custom functionalities, automate ITOM processes, and enhance data transformation within ServiceNow.

- Troubleshooting & Optimization : Troubleshoot and resolve issues related to Discovery, Event Management, CMDB, and integrations, optimizing performance and data quality.

- Collaboration & Documentation : Collaborate with IT Operations, development teams, and stakeholders to gather requirements, design solutions, and provide technical guidance.

- Create and maintain comprehensive documentation for ITOM configurations, processes, and integrations.

- ITIL Alignment : Apply a solid understanding of the ITIL framework to align ITOM processes with best practices for service operations and continual service improvement.

Technical Skills :

ServiceNow ITOM Expertise :

- 4+ years of experience in ServiceNow development with a strong, dedicated focus on ITOM.

- Expertise in Discovery, CMDB, and Event Management modules within ServiceNow.

- Hands-on experience with MID Servers, probes, and sensors for data collection.

- Strong understanding of CI classes, identifiers, reconciliation rules, and CMDB data modeling.

- Experience with Service Mapping implementation and maintenance.

Integration & Scripting :

- Proven experience in integrations with third-party monitoring tools (e.g., SolarWinds, Nagios, SCOM, Zabbix, Dynatrace, Splunk).

- Proficient in JavaScript scripting within the ServiceNow platform.

- Hands-on experience with Flow Designer and Business Rules for process automation.

- Familiarity with REST and SOAP APIs for integration purposes.

ITIL & Best Practices :

- Solid knowledge of the ITIL framework and how its principles align with ITOM processes (e.g., Event Management, Incident Management, Problem Management)