We are looking for a highly skilled and detail-oriented ServiceNow ITAM Specialist to join our team.

This role is responsible for the design, implementation, and management of IT Asset Management processes using the ServiceNow platform.

You will work across stakeholders in IT, procurement, finance, and compliance to deliver streamlined, policy-compliant, and cost-effective asset lifecycle solutions.

Key Responsibilities :

- Lead or contribute to the design, configuration, and implementation of ServiceNow ITAM modules

- Integrate ITAM processes with CMDB, Discovery, and Procurement.

- Configure asset models, lifecycle states, depreciation, contracts, warranties, and procurement records.

- Collaborate with stakeholders to enforce policies for asset governance and compliance.

- Build custom reports, dashboards, and KPIs for asset tracking, license usage, and compliance monitoring.

- Set up integrations with 3rd-party tools like SCCM, Jamf, Tanium, Flexera, Snow, etc.

- Implement automation for asset reconciliation and license harvesting where applicable.

- Conduct data audits and cleansing efforts to ensure CMDB-ITAM data alignment.

- Analyze software license usage and optimize software spending and renewals.

- Stay updated on latest ServiceNow ITAM features and best practices.

Required Technical Skills :

Core ServiceNow Expertise :

Proficiency in ServiceNow ITAM modules :

- Hardware Asset Management (HAM Pro)

- Software Asset Management (SAM Pro)

- Knowledge of CMDB structure, relationships, and data health.

Hands-on with :

- Asset Models, Consumables, Assets Lifecycle

- Software Entitlements, License Metrics, Reclamation Rules

- Experience with ServiceNow Discovery, Service Graph Connectors, and MID Servers

- Scripting knowledge : Business Rules, Client Scripts, Script Includes, UI Policies

Integration & Automation :

Experience with integrating tools such as :

- SCCM, JAMF, BigFix, Flexera, Tanium, Intune, Snow

Working knowledge of :

- REST/SOAP APIs, IntegrationHub, Transform Maps, Data Imports

Process and Governance :

- Familiarity with ITIL, SAM/HAM best practices, and compliance frameworks.

- Understanding of software licensing models : per user/device, concurrent, subscription-based.

Preferred Certifications :

- ServiceNow Certified System Administrator (CSA) Required

- ServiceNow Certified Implementation Specialist ITAM, SAM, or HAM Highly Preferred

- ITIL v3/v4 Foundation Preferred

- Microsoft or AWS licensing certifications a plus

Soft Skills :

- Strong stakeholder engagement and communication skills

- Analytical and detail-oriented with excellent documentation skills

- Self-driven and proactive with the ability to manage tasks independently

- Ability to work in Agile/Scrum environments

- Comfortable working with both technical and non-technical stakeholders