The ideal candidate will have strong expertise across ServiceNow modules and will play a key role in driving platform strategy, architecture governance, and digital transformation initiatives.

Key Responsibilities :

- Define and drive the overall architecture and roadmap for ServiceNow implementations.

- Lead end-to-end solution design across ServiceNow modules such as ITSM, ITOM, ITBM, HRSD, and CSM.

- Collaborate with business stakeholders to gather requirements and translate them into scalable, high-quality solutions.

- Architect and implement custom applications and workflows on the ServiceNow platform.

- Ensure adherence to ServiceNow best practices, standards, and governance.

- Design and manage integrations with third-party systems using REST/SOAP APIs, MID Server, and IntegrationHub.

- Lead platform upgrades, instance management, and performance optimization.

- Provide technical leadership and mentorship to developers and consultants.

- Conduct code reviews and ensure high-quality, maintainable code.

- Support pre-sales activities, including solutioning, estimations, and client presentations.

Key Requirements :

- 7 to 10 years of overall IT experience with strong hands-on experience in ServiceNow.

- Proven experience as a ServiceNow Architect / Lead Developer.

- Deep expertise in ITSM and exposure to modules like ITOM, HRSD, or CSM.

- Strong knowledge of ServiceNow platform architecture, scripting (JavaScript), and workflows.

- Experience in designing and implementing complex integrations.

- Strong understanding of data model design, CMDB, and Discovery.

- Hands-on experience with Flow Designer, Service Portal, and UI Builder.

- Excellent problem-solving, communication, and stakeholder management skills.

Preferred Qualifications :

- ServiceNow certifications such as CSA (Certified System Administrator), CAD (Certified Application Developer), or CIS (Certified Implementation Specialist).

- Experience with ServiceNow SPM / ITBM or advanced modules.

- Exposure to Agile/Scrum methodologies.

Key Skills :

- ServiceNow Architecture

- ITSM / ITOM / HRSD / CSM

- JavaScript & Scripting

- REST / SOAP Integrations

- CMDB & Discovery

- Flow Designer & Service Portal

- Solution Design & Governance

- Stakeholder Management