We are looking for a ServiceNow ITSM Developer to design, develop, and implement IT Service Management solutions on the ServiceNow platform. The ideal candidate will have hands-on experience with ITSM modules, workflows, and integrations to streamline IT operations and enhance service delivery.

Key Responsibilities :

- Design, develop, and maintain ITSM modules including Incident, Problem, Change, Request, Knowledge, and CMDB.

- Configure workflows, UI policies, business rules, client scripts, notifications, and SLAs to meet business requirements.

- Integrate ServiceNow ITSM with external systems using REST/SOAP APIs and other integration tools.

- Collaborate with IT teams and stakeholders to gather requirements, translate them into functional solutions, and ensure adherence to best practices.

- Perform system administration, troubleshooting, and maintenance of ServiceNow ITSM modules.

- Develop reports, dashboards, and KPIs to monitor IT service performance and provide actionable insights.

- Stay updated with ServiceNow ITSM capabilities, ITIL practices, and platform enhancements to continuously improve service delivery.

Required Skills & Competencies :

- Strong hands-on experience with ServiceNow ITSM modules and configurations.

- Proficiency in JavaScript, Glide APIs, and scripting for automation and customization.

- Experience in integrating ServiceNow with other ITSM and enterprise systems.

- Knowledge of ITIL processes and best practices.

- Familiarity with ServiceNow Studio, Service Portal, and reporting tools.

- Excellent problem-solving, analytical, and communication skills.

- Ability to document technical designs, solutions, and standard operating procedures.

- Bachelors degree in Computer Science, Information Technology, or related field.

- ServiceNow ITSM certifications (Certified System Administrator, Certified Implementation Specialist ITSM) are a plus.