About the job :

The ServiceNow Technical Developer will design, configure, and develop solutions on the ServiceNow platform, specialising in IT Service Management (ITSM) and Customer Service Management (CSM). This role requires strong technical expertise, scripting skills, and experience in implementing complex workflows and integrations.

Responsibilities :

- Customise and configure ServiceNow ITSM and CSM modules, including Incident, Problem, Change, Service Catalogue, and Case Management.

- Develop workflows, Flow Designer flows, and automation scripts.

- Create and maintain UI policies, client scripts, business rules, and script includes.

- Build integrations using REST/SOAP APIs, MID Server, and Integration Hub.

- Ensure secure and scalable integration with external systems (CRM, ERP).

- Manage instance upgrades, cloning, and performance optimisation.

- Configure CMDB, discovery, and asset management.

- Adhere to coding standards and ServiceNow best practices.

- Ensure compliance with ITIL processes and security guidelines.

Requirements :

- 4 to 6 years in ServiceNow development, with hands-on ITSM and CSM implementation experience.

- Proficiency in JavaScript, Glide API, HTML, CSS, Jelly, and AngularJS.

- Strong knowledge of ServiceNow scripting and configuration.

- Experience with Flow Designer, Integration Hub, and Orchestration.

- ServiceNow Certified System Administrator (CSA).

- Certified Implementation Specialist - ITSM and CSM.

- Certified Application Developer (CAD).

- Excellent communication and stakeholder management.

- Ability to work in Agile/Scrum environments.