Job Description :

Role & responsibilities :

- Provide application support to various business users, attend to business queries and business requests promptly, and follow through the business requests to a proper closure.

- Work on timely resolution for reported incidents so as to meet service level targets, including failures and queries reported by business users and technical staff, and event alerts automatically detected and reported by event monitoring tool.

- Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented.

- Ensure all incidents and problems are proactively managed by prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management.

- Collaborate with the development team in identifying resolutions and transitioning of releases into production environment.

- Adopt standard Incident and Problem Management workflow and processes, i.e. timely ticket, defect and incidents loggings including proper change management processes and quality issue/impacts emails.

- Participate in DR/BCM activities or infrastructure related upgrade.

- Responsible of capacity management to monitor and analyse current performance and capacity data and forecast the capacity required by the applications ahead.

- Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting and other centrally driven project initiatives as needed.

Preferred candidate profile:

- Degree in computer science/engineering or related disciplines.

- 3-5 years of experience in application development and support environment in Banking Finance, ETL, Data warehouse, and data analytics.

- Individual must have working experience in Unix/Windows platforms, batch scheduling tools, Database query skills, BI Tools skillsets.

- Mandatory Technical skills: Oracle / MS SQL or DB2, Unix/Linux, AS400, Control-M, Shell scripting, Informatica.

- Knowledge of ITIL of similar framework will be advantage.

- Experiences in Teradata, Hive, Impala are good advantageous.

- Excellent communication, interpersonal and analytical skills.

- Excellent knowledge of End to End Banking Business data flow including finance, risk, compliance and accounting data across various sectors.

- Excellent and proven Incident/Problem Management and organization skills a must.