We are the platform upon which modern insurance systems are built, enabling industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations.

Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most.

Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand.

With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.

We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer.

We empower our employees with the choice to work from an office, from home, or on a hybrid schedule.

Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures consistent employee experience regardless of location.

If working in a fast-paced, rapidly evolving company that is transforming one of the worlds oldest and largest industries sounds exciting, let us know.

We are excited you are considering Duck Creek as a future employer and hope you decide to join The Flock!.

Title : Software Solutions Engineer II, Senior Analyst.

What You'll Do :

The Senior Analyst, Software Solutions Engineer, plays a critical role and is responsible for upgrading client applications to the latest base versions.

This involves a thorough understanding of the current application landscape and the new version's features and improvements.

Post-upgrade, the engineer will identify, debug, and resolve any issues that arise.

This ensures that the upgraded applications function seamlessly and meet client expectations. The engineer will analyze client code to identify base product deviations and determine what can be upgraded directly and what requires client confirmation.

The Senior Analyst, Software Solutions Engineer will work closely with various departments, including development, quality assurance, and client support teams, to ensure a smooth upgrade process and effective issue resolution.

Job Functions & Responsibilities :

- Analyze and assess the impact of upgrades based on release notes and code changes for new release features. This involves understanding the nuances of each release and predicting how these changes will affect the existing applications.

- Analyze and debug custom and base code to develop effective workarounds or solutions for third-party implementation teams and customers, leveraging deep application expertise to quickly diagnose and resolve complex issues.

- Operate with a high degree of independence, initiative, and accountability, proactively managing tasks and responsibilities with minimal supervision.

- Identify and implement automation opportunities or develop utilities to enhance the efficiency and effectiveness of software upgrades.

- Engage with customer counterparts to triage issues, provide technical guidance, and deliver effective solutions.

- Proactively communicate issues and risks to the Technical Lead and Project Manager that may impact upgrade timelines and overall project schedules.

- Collaborate cross-functionally with development, quality assurance, and client support teams to ensure a seamless upgrade process and efficient issue resolution.

- Validate upgraded applications to ensure optimal functionality, stability, and alignment with client expectations.

- Perform additional duties and responsibilities as needed to support project success and organizational objectives.

- Act in accordance with and as a good steward of Duck Creek Technologies mission, vision, and core values:

Competencies :

- Communication : Effective communication, both verbal and written; includes ability to express ideas clearly, listen actively, and collaborate with colleagues and clients.

- Collaboration : Work effectively in teams, build positive relationships, and contribute to achieving common goals ; includes the ability to recognize and incorporate a broad range of diverse perspectives.

- Problem Solving : Can analyze complex situations, identify problems, ask important questions, and generate creative solutions; involves critical thinking, adaptability, and the ability to make informed decisions.

- Accountability : Willingness to accept responsibility for your actions and work ; ability to set and achieve meaningful outcomes for oneself.

- Adaptability : Can adapt to change, embrace new technologies, and learn quickly; embracing a growth mindset, being flexible and open to different approaches is highly valued.

- Integrity : Conducts themselves with integrity and professionalism, understands and models our core values, and is obsessed with doing the right thing; incorporates this mindset in how they behave, in the products or services they provide, and how they treat others.

What You've Done :

Required :

- Bachelors degree, or higher educational level, or foreign equivalent, in Computer Science strongly preferred.

- 3+ years related industry experience in system development and implementation.

- Demonstrated proficiency in Analysis, Development, and Triage.

- Demonstrated proficiency in .NET, C#, Angular, Node JS , Azure Devops/ GitHub and MSSQL , SQL server Database.

- Demonstrated proficiency Visual Studio / Code.

Nice to have : Demonstrated proficiency in Insurance domain knowledge.

Knowledge, Skills, Abilities & Behaviors :

- Knowledge of Azure Portal (Key Vault, Storage, File Storage, Azure Function Apps),CI/CD pipeline , Octopus, PowerShell, AWS is a plus.

- Knowledge of insurance products is a plus.

- Experience/knowledge of P&C Insurance software applications a plus.

- Experience/knowledge of software development life cycle for P&C insurance software is a plus.

- Experience with systems integration (Policy, Billing, Claims, DMS, Reinsurance, Third-party systems) is a plus.

- Knowledge of Power BI Reporting, MirrorMe and SQL Yuniql Tool is a plus.

- Experience/knowledge of P&C Insurance software applications is a plus.

- Experience/knowledge of software development life cycle for P&C insurance software is a plus.

- Effective communication, both verbal and written; includes the ability to express ideas clearly, listen actively, and collaborate with colleagues and clients.

- Work effectively in teams, build positive relationships, and contribute to achieving common goals; includes the ability to recognize and incorporate a broad range of diverse perspectives.

- Can analyze complex situations, identify problems, ask important questions, and generate creative solutions; involves critical thinking, adaptability, and the ability to make informed decisions.

- Willingness to accept responsibility for your actions and work; ability to set and achieve meaningful outcomes for oneself.

- Can adapt to change, embrace new technologies, and learn quickly; embracing a growth mindset, being flexible and open to different approaches is highly valued.

- Skilled at making informed and timely decisions; they gather relevant information, analyze it objectively, consider different perspectives, and take decisive action.

- Successfully handles challenges, setbacks, and pressure; can bounce back from adversity, stay calm under pressure, and inspire resilience in others.

Other Requirements :

- Travel : 0 - 25%.

- Work Authorization : Legally authorized to work in the country of the job location.

What We Stand For :

Our global company celebrates & leverages the differences each employee brings to the table.

Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background.

This collaborative and team-oriented approach is at the core of how we operate and continuously improves our products, services, and systems.